Customer Service Representative Job at Omar Torres in Lombard

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving customer issues.

Responsibilities:

• Handle customer inquiries and complaints
• Help customers make payments on their accounts
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Must be licensed for property and casualty
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills