K9 Resorts of North Olmsted is hiring: Customer Service Representative in North

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld. 

●      Willing/able to learn new computer programs easily

●      Very customer service-oriented

●      Able to use down time effectively

●      Greets all customers coming into the building

●      Performs Check In/Check Out and reservation procedures in the POS system

●      Accepts payment from customers

●      Takes custody of pets and makes sure they are properly placed in the building

●      Answers telephone inquiries 

●      Works closely with owner in charge to handle small office tasks 

●      Provides tours of the facility to potential customers when necessary 

●      Responsible for feeding and medicating of all dogs

●      Provides personal playtimes for dogs when such a service is requested

●      Takes dogs outside for elimination breaks

●      Performs body checks on to search for pre-existing conditions and/or injuries

●      Has the ability to perform the following tasks at the request of the General Manager/Owner:        

○      Sanitation of all boarding and daycare accommodations

○      Monitoring Daycare

○      Bathing

 

 

·       Must complete K9 Resorts Certification Program for a Customer Service Representative

·       Customer service-oriented