Grace Management Group is hiring: Customer Service Representative in Lebanon

Based in Lebanon, PA, Audrey's LLC is a leader in the home and decorative accessories business and has been serving customers for over 40 years. Audrey's is part of Grace Management Group, a privately held group of gift, fragrance and accessories companies based in Spartanburg, SC.

We hire fun, friendly people and are currently looking to fill a Customer Service Representative position in our Customer Service department.

Job Summary: Provide excellent customer service to our customers through all forms of communication

Job Skills Required:

· Ability to remain calm and rational under pressure and time demands, in a fast-paced environment with frequently changing dynamics.

· High School Diploma/GED

· Ability to maintain an exceptional phone presence even in difficult or complex situations; able to respond, follow-up and record calls appropriately

· Ability to work Monday- Friday schedule, 40 hours per week, occasional overtime as needed

· Excellent customer service & communication skills, both written and verbal

· Proficient data entry, attention to detail and accuracy

· Self-motivated and highly organized

· Excellent time management skills

· Ability to multi-task

· Have experience as a successful team player

· Proficient computer skills in Microsoft Office applications a plus

· Ability to learn and use company specific software

Job Duties:

· Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism with internal and external customers.

· Educating and engaging customers through inbound calls from customers.

· Answering calls from customers and sales reps.

· Interfacing with other departments and support channels on customer's behalf when necessary.

· All other duties assigned.

This is a great opportunity for the right individual. Visit https://audreys.com/ to learn more about our company.