Customer Service Personnel Job at Convalescent Aid Society in Pasadena

CUSTOMER SERVICE PERSONNEL

The Convalescent Aid Society is a non-profit organization that provides our communities free loan of durable medical equipment for personal use to improve the quality of life for residents, currently residing in the San Gabriel Valley and San Fernando Valley area

CATEGORY: Non-Exempt – Full Time / Part-Time

“CSP” PRIMARY FUNCTIONS: Serves as primary contact and advocate for all clients, assists clients, caregivers, family members, etc. with the application and reservation process for loaned medical items; Communicates via phone, email or in-person as needed to ensure client satisfaction. May lift and move light items Collaborates with Lead Customer Service, Program Manager and Office Manager and other staff to efficiently serve the needs of CAS clients.

MANAGER: Reports directly to the Program Manager and Office Operations Manager

DUTIES:

· Answer incoming client calls, emails and messages; CSP serves as the primary contact for all clients & visitors to CAS.

Describe CAS policies on equipment loans and the return of equipment; accepts equipment donations. Assist clients in the completion of processing equipment loan applications, reservations and scheduling of deliveries. CSP will also provide assistance when needed, to warehouse personnel with equipment returns / donations.

· Conduct on-going tracking of loaned equipment via phone or written correspondence. Arrange for CAS to pick up equipment no longer in use.

· Maintain computer records and follow-up system for applications, equipment loan & return.

· Receive and acknowledge equipment or monetary donations. Assure that all donations of any kind or sales are acknowledge in writing or personally provide donor or sales receipts at time of donation or sales.

· Interact frequently with Lead Customer Service Personnel, keeping Lead CSP well informed of client, equipment and office needs

· Maintain resource file for referrals to other service organizations or agencies. Does not endorse those service or individuals, but simply offers referrals as needed by client.

· Send correspondence for client asking general information through phone messages or email.

· Maintain and adhere to daily cleanliness, neat appearance of dress code and safety guidelines of premises at all times.

· Other duties as assigned by management

GENERAL OFFICE DUTIES:

Data entry, database input, filing, and miscellaneous office tasks will be assigned as needed.

QUALIFICATIONS:

· Effective, professional communication skills required via phone, personal contact and writing.

· A genuine sensitivity and compassion for senior and disabled client required; must be comfortable with senior and the infirm, reflecting a warm, tactful, friendly, helpful and pleasing manner with client… in person and via phone.

· Experience in general office process, record keeping, organizational skills and basic date processing and computer skills a must.

· Ability to work independently, as well as effectively collaborate with other employees.

· Some moderate lifting and mobility required.

· Bi / Multi-lingual preferred.