EFP Staffing

Customer Service Rep Job at EFP Staffing in El Monte

EFP Staffing, El Monte, CA, US

Job Description

EFP is in search of CSR for the city of El Monte, CA. ISO9001/AS9100 (aerospace) experience is MUST.

Please apply in person with resume and two forms of valid ID if you meet the requirements below.

We accept applications Monday-Friday from 8am-3pm.

563 Azusa Way

La Puente, CA 91744

Position Overview

Directly responsible for the customers interest, the CSR addresses the needs, inquiries, and requests, on an inside sales and customer service level, for customers within an assigned territory and on an as-needed basis for other territories.

Primary Job Functions

· Prepares, processes, and routes all incoming and outgoing quotes in accordance with customer deadlines.

· Process customer purchase orders per Risk Analysis (per AS9100) and enter orders to ERP system and clearly translate quality clause provisions, particular customer concerns, delivery requirements, and other specifics as may be detailed within the purchase order contract.

· Maintains open, closed, and archived customer orders and quotes.

· Maintains ERP customer database.

· Routinely processes purchase order follow-ups, weekly status reports, work order changes, delivery expedites and trouble-shoots problematic purchase orders.

· Performs liaison activities between the customer, engineering, inspection, accounting, and shipping personnel.

Secondary Job Functions

Processes and routes all mail and incoming faxes.
Assists accounting department with collections and miscellaneous accounting issues.
Covers reception area on an as-needed basis.
Occasionally relieves officials of clerical work and minor administrative details.
Participate in team meetings/projects.
Participate in 6S activities & Continuous Improvements activities.
Participate in internal auditing system as required by quality management system.

Other Skills / Abilities

$18-23 depending on experience
Knowledge of AS9100 Quality System a plus
Experience of working with Aerospace OEMs
Attention to detail / accuracy
·Punctuality
·Safety-minded
·Willingness to learn and teach
·Adaptable and humble
Critical thinker
·Team player
·Ability to work unsupervised and in a group
·Knowledge of customer service ethics, principles, and procedures
·Proficiency in administrative and documentation procedures
·Minimum of 3 years of experience in Customer Service
·Good English reading and writing skills.
Computer Skills: Microsoft skills (Word, Excel, Access, PowerPoint, Outlook, etc)
·Ability to work 40+ hours of work as needed.
Full-time work: 8 hours/shift, M-F
Overtime (OT) expected depending on production needs.
· Positive attitude, good oral and written communication skills, and team player is a must.
· Regular attendance is critical.
Ability to multi-task, prioritize, and manage time effectively.

Company Description

Job Description:
We are seeking a detail-oriented and highly organized Electronics Serial Number Logger to join our team. In this role, you will be responsible for accurately recording, verifying, and maintaining the serial numbers of electronic components and products. You will primarily use Microsoft Excel to log and manage these records, ensuring data accuracy and accessibility. This critical role supports inventory management, quality control, and compliance with regulatory requirements.

Key Responsibilities:
Accurately log serial numbers from electronic components and devices into Microsoft Excel spreadsheets.
Create, maintain, and organize Excel sheets to ensure data is properly formatted and up-to-date.
Verify serial number accuracy by cross-checking against packing lists, purchase orders, and shipment records.
Assist in auditing and reconciling inventory discrepancies related to serial numbers.
Follow standard operating procedures (SOPs) for data entry and management.
Collaborate with warehouse, quality assurance, and production teams to ensure accurate documentation and smooth workflows.
Ensure compliance with company policies and regulatory requirements for tracking electronic components.
Qualifications:
Required:
High school diploma or equivalent.
Proficiency in Microsoft Excel, including data entry, basic formulas, and formatting.
Strong attention to detail and accuracy.
Excellent organizational skills with the ability to handle repetitive tasks.
Ability to communicate clearly and work collaboratively within a team.
Preferred:
Experience in data entry, inventory management, or quality assurance roles.
Familiarity with ERP systems or inventory management software.
Knowledge of electronics or manufacturing environments is a plus.
Physical Requirements:
Ability to stand, sit, or walk for extended periods.
Ability to lift and move lightweight electronic products as needed (up to [Insert weight, e.g., 20 lbs.]).

Company Description

Job Description:\r\nWe are seeking a detail-oriented and highly organized Electronics Serial Number Logger to join our team. In this role, you will be responsible for accurately recording, verifying, and maintaining the serial numbers of electronic components and products. You will primarily use Microsoft Excel to log and manage these records, ensuring data accuracy and accessibility. This critical role supports inventory management, quality control, and compliance with regulatory requirements.\r\n\r\nKey Responsibilities:\r\nAccurately log serial numbers from electronic components and devices into Microsoft Excel spreadsheets.\r\nCreate, maintain, and organize Excel sheets to ensure data is properly formatted and up-to-date.\r\nVerify serial number accuracy by cross-checking against packing lists, purchase orders, and shipment records.\r\nAssist in auditing and reconciling inventory discrepancies related to serial numbers.\r\nFollow standard operating procedures (SOPs) for data entry and management.\r\nCollaborate with warehouse, quality assurance, and production teams to ensure accurate documentation and smooth workflows.\r\nEnsure compliance with company policies and regulatory requirements for tracking electronic components.\r\nQualifications:\r\nRequired:\r\nHigh school diploma or equivalent.\r\nProficiency in Microsoft Excel, including data entry, basic formulas, and formatting.\r\nStrong attention to detail and accuracy.\r\nExcellent organizational skills with the ability to handle repetitive tasks.\r\nAbility to communicate clearly and work collaboratively within a team.\r\nPreferred:\r\nExperience in data entry, inventory management, or quality assurance roles.\r\nFamiliarity with ERP systems or inventory management software.\r\nKnowledge of electronics or manufacturing environments is a plus.\r\nPhysical Requirements:\r\nAbility to stand, sit, or walk for extended periods.\r\nAbility to lift and move lightweight electronic products as needed (up to [Insert weight, e.g., 20 lbs.]).