Stansport

Customer Service Representative Job at Stansport in Los Angeles

Stansport, Los Angeles, CA, US

Job Description

Customer Service

We are seeking a Customer Service Associate to join our team. You will help with order entry, addressing product related questions and concerns, and sales. We are a privately held company in the Outdoor and Toys Industry, located near the LA Arts District just outside downtown Los Angeles.

Responsibilities Include:

Provides customers information about products and services related to order status, production information, account status and pricing.
Develop and maintaining strong relationships with key retailers and valued clients.
Take customer orders and enter orders for processing.
Overall servicing of accounts to maximize sales and customer relations.
Experience with ecommerce sales on major 3rd party sites including Amazon Vendor Central and Walmart Retail Link for order processing
Communicate regularly with Sales Reps
Process Credit Memos and Returns
Assist with general customer inquiries

Qualifications:

Experience working with an ERP system for order entry
Experience with Commerce Hub / DSCO
Strong communication skills and punctuality
Strong organization skills
Experience with Microsoft Office programs: Excel, Word and PowerPoint
Self-motivation
Customer service experience in an office setting is highly preferred over call center experience
Experience with the Outdoors/Camping Industry as well at the Toys Industry is a plus

Stansport is a 70-year-old family run company with a history of supplying high value camping gear to the full spectrum of outdoor activity shoppers, from millennials buying gear for a weekend trip to the beach, to parents purchasing gear for the next backyard family barbecue, to those seeking a deeper adventure at their State Parks and beyond.

Pacific Play Tents is a 25-year-old family run company that has been recognized as the unsurpassed standard for quality play tents, tunnels and accessories. All of our products are easy to use, versatile and durable enough for years of creative play. With safety at the forefront of the design in all of our products, Pacific Play Tents offers the perfect addition to any child’s bedroom, backyard, picnic or birthday party.

Based upon our core values, we are a family. Everyone's input and contributions are encouraged. We nurture a collaborative environment and hire team members that are never content, always pushing through their own limitations, continually in the pursuit of improving performance, are innovative and creative, reach for new challenges, and always aim to surpass the next goal. If this sounds like you, then Stansport and Pacific Play Tents would like to welcome you to our world - The Great Outdoors.

Company Description

Adventures are not only for the hardcore mountaineers; they are for anyone who finds themselves enjoying the outdoors and craving a breath of fresh air. Since 1949, Stansport has been providing quality, yet affordable camping gear for the everyday camper.
Stansport is a 70-year-old family run company with a history of supplying high value camping gear to the full spectrum of outdoor activity shoppers, from millennials buying gear for a weekend trip to the beach, to parents purchasing gear for the next backyard family barbecue, to those seeking a deeper adventure at their State Parks and beyond.
Pacific Play Tents is a 25-year-old family run company that has been recognized as the unsurpassed standard for quality play tents, tunnels and accessories. All of our products are easy to use, versatile and durable enough for years of creative play. With safety at the forefront of the design in all of our products, Pacific Play Tents offers the perfect addition to any child’s bedroom, backyard, picnic or birthday party.
Based upon our core values, we are a family. Everyone's input and contributions are encouraged. We nurture a collaborative environment and hire team members that are never content, always pushing through their own limitations, continually in the pursuit of improving performance, are innovative and creative, reach for new challenges, and always aim to surpass the next goal. If this sounds like you, then Stansport and Pacific Play Tents would like to welcome you to our world - The Great Outdoors.

Company Description

Adventures are not only for the hardcore mountaineers; they are for anyone who finds themselves enjoying the outdoors and craving a breath of fresh air. Since 1949, Stansport has been providing quality, yet affordable camping gear for the everyday camper.\r\nStansport is a 70-year-old family run company with a history of supplying high value camping gear to the full spectrum of outdoor activity shoppers, from millennials buying gear for a weekend trip to the beach, to parents purchasing gear for the next backyard family barbecue, to those seeking a deeper adventure at their State Parks and beyond.\r\nPacific Play Tents is a 25-year-old family run company that has been recognized as the unsurpassed standard for quality play tents, tunnels and accessories. All of our products are easy to use, versatile and durable enough for years of creative play. With safety at the forefront of the design in all of our products, Pacific Play Tents offers the perfect addition to any child’s bedroom, backyard, picnic or birthday party.\r\nBased upon our core values, we are a family. Everyone's input and contributions are encouraged. We nurture a collaborative environment and hire team members that are never content, always pushing through their own limitations, continually in the pursuit of improving performance, are innovative and creative, reach for new challenges, and always aim to surpass the next goal. If this sounds like you, then Stansport and Pacific Play Tents would like to welcome you to our world - The Great Outdoors.