K9 Resorts

K9 Resorts is hiring: Customer Service Representative in Overland Park

K9 Resorts, Overland Park, KS, US

Requirements:

**Must be able to work weeknds, evenings and rotating holidays. Full-time and part-time openings.

Must be comfortable working around and with dogs of all sizes and breeds
Ability to lift 30 lbs (supplies or small dogs)
Willingness to support Pet Technicians during busy times throughout the day
Complete K9 Resorts training and certification prior to working alone
Agree to submit for a Background Check
Comfortable in busy and occasional loud environment
Able to multi-task (ex. Answer phone, check in a dog, collect payments, greet clients)
Excellent Customer Service Personality – friendly, enjoys working with people & dogs
Must be willing to step into a Pet Tech role if/when asked by Management. Consists of:
- Monitoring dogs in daycare as an attendant (1 hour shifts)
- Feeding/watering dogs, bathing dogs
- Cleaning up messes in lobby, dog areas, hallways, etc.
- May be tasked with cleaning dog accommodations during staff shortages or holidays
Ability to problem solve, mediate stressful situations, while meeting customers’ needs

Qualifications:

Job Tasks:

Greet clients and dogs
Give tours of the facility to prospective clients when manager is not available
Answer phones, schedule tours, register new clients, make reservations, request & accept payments
Answer general questions regarding specific procedures and requirements needed prior to accepting new clients (required evaluation, required vaccinations, pre-registration, etc.)
Request Vet records for vaccinations, reminding clients when coming due
Prepare check-in and check-out duties for all dogs every day
Assist with dog ‘body checks’ for health and wellness upon check-in and check-out
Run dogs to and from daycare or accommodations
Record comments, issues, concerns, notes from all staff and clients related to their dog(s)
Light housekeeping duties in the lobby and halls
Supply checks – report low inventory to management