Consider Posh Pro is hiring: Customer Service Representative in Orlando

Job Title: Customer Service Representative

Location: Orlando, FL

Job Type: Full-Time

Position Overview: We are seeking a motivated and dedicated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional service to our customers. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document customer interactions and feedback in the company database.
• Collaborate with team members and other departments to ensure customer needs are met.
• Assist in the development of customer service processes and procedures.
• Participate in training sessions to enhance product knowledge and service skills.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and customer service software.