Collabera
Customer Service Representative Job at Collabera in Baltimore
Collabera, Baltimore, MD, United States
Description
Customer Service Representative
Remote: Baltimore, Maryland, US
Salary: $17.00 Per Hour
Job Code: 355655
End Date: 2024-12-07
Days Left: 27 days, 2 hours left
Apply
Job Details:
Industry: Publishing and Information Services
Title: Customer Service Representative I
Location: Fully Remote
Duration: 12 Months
Responsibilities:
Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications
Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
Project manage, organize, and prioritize high volumes of requests and other internal systems to ensure timely and accurate response to customers
Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests
Develop and maintain positive working relationships with customers and other key partners
Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
Qualifications:
Bachelor's degree from an accredited college/university or equivalent B2B client service experience
Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Preferred Knowledge
Skills or Abilities:
Strong organizational, time management and multi-tasking skills
Ability to absorb product knowledge quickly and process information to apply to customer needs
Ability to make sound business decisions and exercise discretion and judgment
Ability to appropriately balance the quantity and quality of work.
Experience generating add-on sales revenue preferred
Strong analytical and problem-solving skills
Proficient with MS Office Suite applications including Word, Excel, PowerPoint and Outlook
Proficient with Adobe
Job Requirement
Apply Now
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Customer Service Representative
Remote: Baltimore, Maryland, US
Salary: $17.00 Per Hour
Job Code: 355655
End Date: 2024-12-07
Days Left: 27 days, 2 hours left
Apply
Job Details:
Industry: Publishing and Information Services
Title: Customer Service Representative I
Location: Fully Remote
Duration: 12 Months
Responsibilities:
Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications
Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
Project manage, organize, and prioritize high volumes of requests and other internal systems to ensure timely and accurate response to customers
Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests
Develop and maintain positive working relationships with customers and other key partners
Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
Qualifications:
Bachelor's degree from an accredited college/university or equivalent B2B client service experience
Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Preferred Knowledge
Skills or Abilities:
Strong organizational, time management and multi-tasking skills
Ability to absorb product knowledge quickly and process information to apply to customer needs
Ability to make sound business decisions and exercise discretion and judgment
Ability to appropriately balance the quantity and quality of work.
Experience generating add-on sales revenue preferred
Strong analytical and problem-solving skills
Proficient with MS Office Suite applications including Word, Excel, PowerPoint and Outlook
Proficient with Adobe
Job Requirement
- handling calls
- customer queries
- excel
- outlook
- powerpoint
- customer satisfaction
- Recruiter
- Phone
- Nandini Das Gupta
- nandini.dasgupta@collabera.com
Apply Now