Customer Service Representative Job at Collabera in Baltimore

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Customer Service Representative

Remote: Baltimore, Maryland, US

Salary: $17.00 Per Hour

Job Code: 355655

End Date: 2024-12-07
Days Left: 10 days, 2 hours left

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Job Details:

Industry: Publishing and Information Services

Title: Customer Service Representative I

Location: Fully Remote

Duration: 12 Months

Responsibilities:

•Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

•Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

•Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

•Project manage, organize, and prioritize high volumes of requests and other internal systems to ensure timely and accurate response to customers

•Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests

•Develop and maintain positive working relationships with customers and other key partners

•Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

•Bachelor's degree from an accredited college/university or equivalent B2B client service experience

•Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Preferred Knowledge

Skills or Abilities:

•Strong organizational, time management and multi-tasking skills

•Ability to absorb product knowledge quickly and process information to apply to customer needs

•Ability to make sound business decisions and exercise discretion and judgment

•Ability to appropriately balance the quantity and quality of work.

•Experience generating add-on sales revenue preferred

•Strong analytical and problem-solving skills

•Proficient with MS Office Suite applications including Word, Excel, PowerPoint and Outlook

•Proficient with Adobe

Job Requirement

• handling calls
• customer queries
• excel
• outlook
• powerpoint
• customer satisfaction

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Nandini Das Gupta
• nandini.dasgupta@collabera.com

Apply Now