Customer Service Representative Job at French Agency in Reno

POSITION: Customer Service Representative

DEPARTMENT: Sales & Customer Service Department
REPORTS TO: Customer Service Manager

SCHEDULE: Monday - Friday 8AM to 5 PM

PAYING: $16/hour

MISSION:
•Serves customers, Sales Department, and Representatives by providing product & service
Information.

MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE):
•Deal directly with customers either by telephone or electronically
•Respond promptly lo customer inquiries
•Handle & resolve customer complaints
•Obtain & evaluate all relevant information to handle inquiries & complaints
•Direct requests and unresolved Issues to the designated resource
•Communicate & coordinate with internal & external departments
•Attends production meetings as required
•Assists customer with maintaining proper inventory
•Process releases and production
•Keep up lo date manual spreadsheets for programs, volume pricing, and customer inventories
•Review shipments from the previous day, confirm the accuracy and confirm lo the customer
•Coordinating with shipping and production to ensure meetings expected Have Ready dates & ship
dates for products
•Support graphics by supplying new item write-ups, graphics requests & job checklists
•Creates & Maintains Part numbers in our ERP system (Sage)
•Process art billing for new and revised items
•Review pdfs and forward to customer or rep for approval
•Send color targets lo the customer for approval
Assist Sales Department with all requests (i.e.: Inventories, sales.bJl,16i'ies, etc.)
•Review inventories for slow, aged and non-moving items Retrieve job pockets for art that's being
revised
•Request samples for customers, sales & reps
•Keep flies up to date and in order
•Issue RMA's, and arranges product pick up Write up credits
•Review art billing for the ability lo invoice Attends final QA process as needed

Ensure pricing is correct and reviewed as needed

MINOR RESPONSIBILITIES:

Participating In the implementation of new policy and procedures Continuing training as the job
requires
Works with AP to order services or products done outside of Sierra
•Filling in where needed in the Sales & Customer Service Department
•Attends meetings when requested •
•Involved in creating and. implementing_procedures and processes ( /"