Customer Service Associate Job at Home Insurance Agency in El Paso

We highly encourage you to apply, especially if you have insurance industry experience, which is preferable. Do you bring "sunshine" to a room when interacting with others? Then you’re an excellent fit for the customer service representative position at our insurance company! Do you have quality skills in typing, Microsoft Word, and Excel along with proper telephone skills? If yes, then you are just who we need to complete our team! You’ll be responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. Bilingual in English/Spanish required (English as a first language). The D.I.S.C. Assessment must be completed before an interview will be scheduled.

$30,000

• Find patterns in customer complaints and bring them to the team for improvement
• Respond to customer inquiries, product and service questions, and customer complaints
• Record customer interactions and follow up on their experience with our company
• Regularly meet with sales lead to receive the newest service and product knowledge
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

• Excellent active listening, interpersonal, and communication skills
• Previous work in a customer-facing position
• Must have graduated high school, received a G.E.D. or equivalent

WHO WE ARE?

Every member of the Home Insurance Agency is a professional who brings distinct strengths and specialties to the agency. We work together as a team to ensure that client assets are protected.

WHAT WE DO?

Our priority is ensuring we protect client success. Whether they are seeking to expand their operations, increase technological performance, or enhance organizational effectiveness, we’re here to ensure that the process is well-protected and sustained. Our team is experienced in a wide variety of personal & business insurance to provide peace of mind every time.

Home Insurance Agency is a full-service agency offering Homeowners, Auto, Motorcycle, Flood, Renters, Bonds, Commercial Auto, Business General Liability, Life and Health.