IT Service Desk Intern (Spring through Fall 2025)

First Solar reserves the right to offer you a role most applicable to your experience and skillset. Basic Job Scope: Leading the world's sustainable energy future, First Solar interns work around the globe/country in research and development, marketing, project development, information technology, engineering, energy services and much more. When you work at First Solar, you will be challenged every day and provided real world experience. You will be given the opportunity to find new solutions and develop new skills to further advance your skillset. At First Solar we strive to foster a culture that encourages innovation through collaboration, urging colleagues to take smart risks, learning from failures and course correcting, and owning personal accountability for contributing to our mission. Expected Length of Internship: Internship tentative dates 1/1/2025 - 12/31/2025. The length of this internship is one year. We are looking for a motivated and team-oriented Service Desk Intern to join our IT team. This internship will provide hands-on experience in handling customer inquiries, troubleshooting technical issues, and supporting various IT functions. The ideal candidate will be enthusiastic about IT, eager to learn, and possess strong problem-solving skills. As an internship company, we allow flexibility to enroll in classes while working as an intern, as long as it doesn't interfere with the essential functions of the position. Education/Experience: Must have a high school diploma at a minimum; enrollment in continuing education is mandatory (Associate's program or higher). First Solar encourages all interns to register their internship with their University. Graduate students also considered. Previous internship or work experience is a plus. Required Skills/Competencies: Accountability - Ownership of responsibilities as assigned. Clear communication at all times with supervisor. Ability to speak up when assistance is needed on tasks, or to share an improvement idea. Dependability and follow through are essential. Communication - Ability to communicate with team members, supervisor, other associates in a professional way, both written and verbal. Collaboration - Ability to work as an effective team member in various settings (in person, in office, remote, hybrid). Time Management - Ability to manage time well, complete requests, and proactively share about the status of their work with a supervisor. Ability to listen, ask questions and seek clarity if/when needed on tasks. Learning and Flexibility - Desire to learn more about different facets of IT and have the willingness to try different roles and tasks as part of the rotational program. Basic Internship Scope (Project): Assist in providing first-level technical support to end-users via phone, email, or chat. Help in diagnosing and resolving hardware, software, and network issues. Document and track all support requests and follow up to ensure resolution. Escalate complex problems to senior IT staff and follow up on the progress. Participate in the setup and deployment of new hardware and software for users. Maintain and update IT support documentation and knowledge base articles. Assist in user account management, including password resets and access permissions. Gain experience in common IT service management (ITSM) tools and practices. Upon the completion of this internship, the intern is required to present their accomplishments and project summary to the leadership team. Estimated Salary Range: $18-$40 Hourly US Physical Requirements: Office Physical Requirements: All positions in our office require interaction with people and technology while either standing or sitting. To best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship. Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required. Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.