Comrise
Job Title: Contract Executive Administrative Assistant - Onsite Job at Comrise i
Comrise, Charleston, SC, United States
Job Title: Contract Executive Administrative Assistant - Onsite
Job Num: 29301
Job Category: Clerical/Administrative
Job Location:
City : North Charleston
State : SC
Country : United States
Postal Code : 29406
Overview:
Position Summary:
Service Behaviors:
Position Requirements:
a) Licensure/Certification/Registration: N/A
b) Education: Basic reading comprehension is required Associates Degree in Business preferred.
c) Experience:
1-Multitasking with the ability to communicate both orally and in written form
2- Proficient in MsWord, Excel, Outlook, and Power Point along with excellent interpersonal and organizational skills
3- Previous Administrative experience preferred. Hospital setting desired.
d) Special qualifications:
Wide degree of creativity and latitude is expected. Familiar with a variety of the field's concepts, practices, and procedures. High degree of flexibility and extremely detailed oriented is required.
Degree of Supervision Required:
Involves general guidance and direction by Executive. The employee will be expected to perform most job duties independently and in accordance with established departmental and hospital policies and procedures.
Patient Experience Performance Expectations
LEADERSHIP: Demonstrates that everything in the culture is focused on patient and family centered care, practiced everywhere in the health system, at all levels of patient care and across the organization, including governance.
Job Num: 29301
Job Category: Clerical/Administrative
Job Location:
City : North Charleston
State : SC
Country : United States
Postal Code : 29406
Overview:
Position Summary:
- Incumbent will provide administrative support to the executive team.
- May handle a wide variety of situations and conflicts involving the clerical and administrative function of the office to included but not limited to order supplies, answering telephones and coordinating meeting rooms.
- Position will screen visitors and telephone calls, responding to inquiries about hospital policies and procedures, relaying confidential information and maintaining confidential files.
- Responsible for confidential and time sensitive material. Will maintain calendars, coordinates meetings, prepares meeting minutes, arrange large functions/retreats, and develops travel itineraries.
- Prepares routine and advanced correspondence including letters, memoranda, reports, graphs and presentations. Job may include direct supervision of students at the discretion of the area supervisor.
- Employee must have the same licensure or have completed the same training to satisfy the requirements of the discipline of the student.
Service Behaviors:
- Smile and maintain positive eye contact.
- Offer a warm and sincere greeting to each and every customer. Use the customer's name when possible. Introduce yourself.
- Offer assistance to patients, families, visitors, physicians, and staff. Don't wait. Act first.
- Listen. When people complain, don't be defensive. Hear them out and show understanding. Give alternatives. Do all you can to make things right.
- Respond quickly. Say what you "CAN" do, not what you can't do.
- The employee who receives the complaint owns the complaint. Just because it isn't your job, doesn't mean you can't help or find someone who can.
- Display appropriate body language at all times. Avoid talking over or about the customer.
- Escort visitors rather than pointing out directions to another area.
- Create a positive work environment. Practice teamwork. Respect and support your co-workers.
- Be an ambassador for company Health System in and outside the workplace.
- Answer customer's inquiries by being knowledgeable of company Health System information.
- Use proper telephone etiquette. Answer within three rings and with a "smile", ask permission to put caller on hold.
- Picking up trash and maintaining the cleanliness of the environment is the responsibility of every employee.
- Maintain a professional image. You are part of a proud healthcare team. Look the part.
Position Requirements:
a) Licensure/Certification/Registration: N/A
b) Education: Basic reading comprehension is required Associates Degree in Business preferred.
c) Experience:
1-Multitasking with the ability to communicate both orally and in written form
2- Proficient in MsWord, Excel, Outlook, and Power Point along with excellent interpersonal and organizational skills
3- Previous Administrative experience preferred. Hospital setting desired.
d) Special qualifications:
Wide degree of creativity and latitude is expected. Familiar with a variety of the field's concepts, practices, and procedures. High degree of flexibility and extremely detailed oriented is required.
Degree of Supervision Required:
Involves general guidance and direction by Executive. The employee will be expected to perform most job duties independently and in accordance with established departmental and hospital policies and procedures.
Patient Experience Performance Expectations
LEADERSHIP: Demonstrates that everything in the culture is focused on patient and family centered care, practiced everywhere in the health system, at all levels of patient care and across the organization, including governance.
- Creates an environment of constructive change and flexibility
- Creatively responds to new situations and processes
- Viewed as an inspiration and resource for others to implement change
- Regarded by others as an individual who meets commitments
- Develops, shares and teaches ALWAYS events
- Leads by example
- Consistently provides positive influences on team to support company Health's Mission, Vision, Values and Ethics and Compliance program
- Actively promotes team culture through open, honest feedback
- Identifies team development opportunities
- Consistently puts team ahead of personal needs/agenda
- Brings conflict into the open and resolves issues
- Champions cost effective behaviors in others
- Teaches others how to manage up coworkers, departments, administration and physicians
- Promotes shared decision making among the team
- Consistently uses AIDET in interactions with all patients and coworkers
- Consistently anticipates, addresses and resolves customer needs and problems
- Develops ongoing relationships with customers by soliciting feedback and assessing satisfaction
- Consistently applies customer feedback to make necessary changes
- Promotes and suggests ideas based on patient survey results to identify, develop, share and teach ALWAYS events
- Anticipates, identifies and removes barriers that block the delivery of an exceptional patient experience
- Is regarded by others as an individual who meets commitments
- Consistently uses Service Excellence standards and helps others understand and use the standards
- Works to increase team productivity by introducing new concepts
- Is regarded as an influential team member by encouraging creativity and innovation
- Consistently generates ideas and processes in response to problems
- Anticipates needs and takes appropriate actions to meet needs in advance
- Viewed as an inspiration and resource to others
- Leads by example
- Develops, shares, and teaches ALWAYS events
- Consistently identifies, generates and leads process improvement and cost effective initiatives
- Shares and promotes new processes and verifies understanding
- Anticipates, identifies and removes barriers that block the delivery of care
- Is regarded by other teams as inspiring, knowledgeable and skillful
- Achieves team engagement in new initiatives
- Leads by example
- Develops, shares, and teaches ALWAYS events