Customer Service Agent Job at SIXT USA in Philadelphia

Job Description

We are seeking a friendly and knowledgeable Car Support Agent to join our team in Philadelphia, United States. As a Car Support Agent, you will be the first point of contact for our customers, providing expert assistance and guidance on various automotive issues. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellent service. Hourly rate $21.75.

• Answer incoming calls, emails, and chat messages from customers regarding car-related inquiries and issues
• Diagnose common car problems based on customer descriptions and provide initial troubleshooting advice
• Schedule service appointments and coordinate with our network of automotive technicians
• Explain complex automotive concepts in simple, easy-to-understand terms
• Maintain accurate records of customer interactions and follow-up on unresolved issues
• Stay up-to-date with the latest automotive technologies and common car problems
• Assist customers with warranty-related questions and claims
• Collaborate with other departments to ensure seamless customer support
• Identify and escalate complex issues to appropriate teams when necessary

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Basic automotive knowledge and genuine interest in cars
• Proficiency in customer service software and computer applications
• Ability to multitask and work efficiently in a fast-paced environment
• Previous experience in customer service or the automotive industry preferred
• Automotive certifications are a plus
• Familiarity with various car models and common automotive issues
• Empathetic and patient demeanor with a customer-first mindset
• Ability to remain calm and professional in challenging situations

Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!