Sharpcontra is hiring: Customer Service Representative in San Antonio

Company Description

About Us

SharpContra is a leading provider of innovative business solutions, dedicated to offering exceptional service and support to our clients. We believe in empowering our team with the tools and training they need to thrive. Join us in creating a positive impact while advancing your career in a collaborative and professional environment.

Job Description

Job Description

As a Customer Service Representative at SharpContra, you will serve as the first point of contact for our customers, delivering prompt and effective support. You will play a vital role in addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer concerns by identifying solutions and ensuring follow-up as needed.
• Maintain accurate customer records and document interactions in the company system.
• Provide product and service information to customers.
• Collaborate with other departments to ensure seamless problem resolution.
• Stay updated on company policies, procedures, and product offerings.

Qualifications

Skills & Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Proficiency in Microsoft Office Suite and CRM tools.
• Strong organizational and multitasking abilities.

Additional Information

Benefits

• Competitive salary ($36,000 - $47,000/year).
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and development.
• A supportive and inclusive work environment.