Business Systems Analyst - Remote Job at PayNearMe in Santa Clara

Company Description

US-based only
Must reside in the US
Must have US work authorization

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.

We are seeking a highly skilled and motivated Business Systems Analyst with a strong background in scripting, application configuration, and optimization. The ideal candidate will have hands-on experience with popular business applications such as Zapier, Salesforce, Jira, and Zendesk. While expertise in all platforms is preferred, experience with similar applications will be considered.

Job Description

Application Configuration:

• Configure and customize Salesforce, Jira, Zendesk, and other relevant applications to meet the specific needs of our business processes.
• Collaborate with cross-functional teams to understand requirements and translate them into effective system configurations.

Scripting and Automation:

• Develop and maintain scripts to automate repetitive tasks and enhance the efficiency of workflows.
• Implement automation solutions, like Zapier, to streamline processes and reduce manual intervention.

Optimization:

• Continuously analyze and optimize process performance to ensure maximum efficiency.

Data Analysis:

• Utilize data-driven insights to identify opportunities for process improvement.
• Work with stakeholders to gather and analyze data, providing actionable recommendations for workflow enhancements.

Collaboration:

• Collaborate with IT, sales, customer support, and other teams to understand their unique requirements and challenges.
• Act as a liaison between technical and non-technical teams to ensure seamless integration of applications into daily operations.

Documentation:

• Maintain comprehensive documentation of configurations, scripts, and processes to facilitate knowledge transfer and ensure system stability.

Training and Support:

• Provide training and support to end-users on application functionality and best practices.
• Troubleshoot and resolve issues related to application configuration and optimization.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• 8+ years of hands-on experience in a technical role, such as Engineer, Business Systems Analyst, or Data Analyst, with proven ability to independently implement automated processes.
• Demonstrated expertise in configuring, optimizing, and automating processes within platforms like Salesforce, Jira, Zendesk, or similar applications.
• Strong scripting skills (e.g., Python, JavaScript) essential for automating workflows and improving system efficiency.
• Systems design experience, with a deep understanding of business processes and the ability to implement tools and technologies to enhance and streamline them.
• Analytical mindset with a focus on leveraging data to drive insights and decision-making.
• Excellent communication and collaboration skills to work effectively across teams.
• Adaptable to a dynamic, fast-paced environment with shifting priorities and challenges.

Additional Information

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups 

Salary Range: $130,000 - 150,000

 

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

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All your information will be kept confidential according to EEO guidelines.