Office Assistant 2 (Customer Service)(NYHELPS) Item#

Minimum Qualifications:
Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.

No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:

Non-Competitive Qualifications for appointment under the NYHELPS Program:
For appointment to an Office Assistant 2 (Customer Service), you must have:
•One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, dealing with the general public.

Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.

For 70.1 transfer to an Office Assistant 2 (Customer Service), salary grade (SG)-09, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to a SG-07 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office " GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

For appointment to this title, you may be required to pass a keyboarding test that demonstrates your ability to enter text using an alpha numeric computer keyboard, at a rate of at least 30 words per minute with at least 96% accuracy.

Duties Description Answer calls directed to the Office of Unclaimed Funds Communication Center
•Answer calls from claimants, Reporting Organizations, and other interested parties such as finders, attorneys, etc.
•Answer questions related to claim status and expected processing timeframes.
•Assist with claim form completion and required documentation.
•Identify property for Process by Phone (PBP) eligibility.

Process claims.
•Perform database searches using information provided by claimants.
•Establish claims.
•Input claimant contact information (name, address, phone number).
•Identify and link claim properties.
•Determine and request in writing (generate correspondence) for required proof and documentation or recommend payment according to agency rules, regulations, policies and/or procedures.

Answer emails directed to the Office of Unclaimed Funds Communication Center.
•Read and interpret e-mails and attached correspondence.
•Drafts responses.
•Attach images to appropriate claims.
•Request check status when necessary and complete change of address notifications.

Assist in training and helping OA1s in performing their duties.
•Assist OA1s in answering difficult calls, emails, and processing claims.
•Work with the UFE 1 on development and performance plans for OA1s.

Additional Comments Knowledge, Skills, and Abilities:
•Excellent communication skills - writing and verbal
•Good computer skills
•Customer service experience
•Comfortable working in a team environment
•Familiarity with unclaimed funds
Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Name Jaylin Frese

Telephone 5184741924

Fax (518)-486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on Applying Submit a clear, concise cover letter and resume https://www.osc.ny.gov/jobs/openings/office-assistant-2-customer-service/112431, no later than 12/03/2024.
Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy,
copy the link above and paste it into your web browser. Documents must be sent as unlocked and
accessible attachments.

Reference Item #06147-JCF on your cover letter for proper routing.
If you have questions about this vacancy, please contact this Division representative:
Division contact: Don Kruse, dkruse@osc.ny.gov