Collabera
Order Processing Specialist
Collabera, Sacramento, CA, United States
Description
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Order Processing Specialist
Contract: sacramento, California, US
Salary: $22.00 Per Hour
Job Code: 355997
End Date: 2024-12-25
Days Left: 28 days, 2 hours left
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Position Details:
Industry Publishing and Information Service
Job Title Order Processing Rep II / Customer Service Rep
Work Location Sacramento CA
Duration 6+ months
Shift Timing: 8-4:30 OT possible when needed
Job Description:
- As a Fulfillment Associate, you will be responsible for processing filings and document orders with state government agencies.
- The Fulfillment Associate will work closely with internal and external customers to provide excellent service and immediate responses to inquiries.
- A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency.
- Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
- Field incoming questions or issues regarding products and services the organization provides Reviews and fulfills incoming requests
- Contributes to customer satisfaction and organization success
- Participates in department-wide process improvement programs and process best practices
- Fulfill orders for internal and external customers by scanning and processing documents. Research legal documents.
- Submit and retrieve legal documents to the Secretary of State.
- Research entity status. Resolve or escalate issues.
- Follow requests through to completion.
- Communicate progress to customers and our teams.
- Navigate quickly between multiple processing systems and databases quickly. Contribute to customer satisfaction and organizational success.
- Participate in process improvement programs, best practices, and occasional special projects.
- Process State and customer documents following established Standard Operating Procedures using proprietary and MS suite application
- High School diploma or equivalent.
- Prefer some college: 1 year customer service experience.
- Prefer experience in retail, hospitality, or office environment.
- Experience working with a variety of software programs. Good typing skills (30 wpm.. Proficient working with MS Office Applications.
- High School diploma 1 year administrative/customer service/processing/production experience Ability to interact with all levels of the organization
- Ability to work independently with a minimum amount of oversight while still being an integral part of a team
- Must have knowledge of a variety of computer software and spreadsheets
- Must have poise, tact and diplomacy
- Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines
- Ability to read and comprehend instructions, correspondence and memos
- Ability to work in a fast-paced, changing environment When needed, working overtime is required.
- Employee may need to lift a maximum of 20 pounds
- Pay Range: $20 - $22/hour
- Customer Service
- Data Entry
- Scanning
- Typing skills
- Administrative Assistant
- Excel
- Recruiter
- Phone
- Nandini Das Gupta
- nandini.dasgupta@collabera.com
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