Insight Global
INTL-Belgium- Level 2 Desktop Support Technician
Insight Global, Naperville, Illinois, United States, 60564
Our client is looking for a Level 2 Desktop Support Technician to join their team in office. They will be responsible for handling PC and mobile device tickets from a support queue in a timely manner and assisting uwith various advanced systems issues. Duties may also include tracking IT inventory, moving equipment and performing PC device imaging using client owned tools such as MDT, Intune/Autopilot or SCCM. Other responsibilities include:
Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in person Provide level 2 technical support including: o General Windows troubleshooting including Windows 10 and 11 OS, Printers, Microsoft Office, and Microsoft Teams o General Network troubleshooting including Wi-Fi, VPN, and Ethernet connections o Mobile Device support for apps including email, MFA, and Intune o Follow and execute documentation regarding configurations in Microsoft Azure including MIM/PIM groups, security groups, and access permission o Manage configurations to Exchange including, converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails o Manage Active Directory tasks including creating and configuring accounts o Evaluate security threats via Carbon Black including managing trusted partners lists, triaging detected risks, and mitigating compromised accounts Document client incidents in a ticket management system Analyze, resolve, track, escalate and accurately document various technical problems
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3+ years of hands-on desktop support experience; strong customer service skills Image/deployment: SCCM, Intune, PXE Boot or Autopilot Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access) Manage Configurations to Office365 Exchange Online: converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails Microsoft Windows, macOS Mobile Device Support: Android/iOS Operating Systems- email, MFA, Intune General Network Troubleshooting: Wi-fi, Virtual Private Networking (VPN), ethernet connections Active Directory: user account changes, creation, configuration
Nice to Have Skills & Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in person Provide level 2 technical support including: o General Windows troubleshooting including Windows 10 and 11 OS, Printers, Microsoft Office, and Microsoft Teams o General Network troubleshooting including Wi-Fi, VPN, and Ethernet connections o Mobile Device support for apps including email, MFA, and Intune o Follow and execute documentation regarding configurations in Microsoft Azure including MIM/PIM groups, security groups, and access permission o Manage configurations to Exchange including, converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails o Manage Active Directory tasks including creating and configuring accounts o Evaluate security threats via Carbon Black including managing trusted partners lists, triaging detected risks, and mitigating compromised accounts Document client incidents in a ticket management system Analyze, resolve, track, escalate and accurately document various technical problems
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3+ years of hands-on desktop support experience; strong customer service skills Image/deployment: SCCM, Intune, PXE Boot or Autopilot Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access) Manage Configurations to Office365 Exchange Online: converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails Microsoft Windows, macOS Mobile Device Support: Android/iOS Operating Systems- email, MFA, Intune General Network Troubleshooting: Wi-fi, Virtual Private Networking (VPN), ethernet connections Active Directory: user account changes, creation, configuration
Nice to Have Skills & Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.