Acuity INC is hiring: Technology Review Board (TRB) Operations Support Analyst i

Overview:

The Technology Review Board (TRB) Operations Support Analyst will be responsible for supporting the management and reporting functions of the agency's TRB operations. This role verifies the accuracy and completeness of product requests from sponsors, ensuring they are thoroughly prepared and ready for the TRB review. Additionally, the analyst will be responsible for processing new product requests within the established timelines and involves creating and maintaining TRB operational dashboards as directed by OCA management. The ideal candidate should be self-motivated, capable of working independently, effectively managing their own workload, and also demonstrate strong teamwork skills to collaborate seamlessly with others.

Why Acuity?:
Are you ready to use your expertise in the areas of IT Modernization, Data Enablement, and Hyperautomation to make a real difference? Join Acuity, Inc., a technology consulting firm that supports federal agencies. We combine industry partnerships and long-term federal experience with innovative technical leadership to support our customers critical missions.

Responsibilities:

• Review and Analysis:
  • Review IT product requests to ensure completeness and alignment with agency standards.
  • Assist product request submitters by addressing their queries and ensuring submissions meet organizational requirements.
• Communication and Coordination:
  • Collaborate with product sponsors to ensure timely approvals and alignment with the agency's mission and objectives.
  • Support TRB reviewers and approvers by facilitating communication, and ensuring reviews and approvals are completed within the Service Level Agreement (SLA) timeframe.
• Operational Support:
  • Manage the TRB Management email inbox, provide timely and accurate process guidance to users, and escalate operational issues to TRB Management.
  • Collect and analyze metrics to visualize operational performance, identify issues, and recommend process improvements.
• Application and Process Management:
  • Assist in the operation of the TRB application, including defect tracking, enhancement prioritization, and testing.
  • Apply IT Service Management tools and methodologies to support the TRB product approval process.
• Additional Duties:
  • Perform any other operational support tasks as assigned by the TRB Manager, or by the managers from the parent organization.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Extensive experience with IT Service Management frameworks and methodologies, such as ITIL.
• Proficiency in managing and optimizing ITSM processes, including incident management, problem management, change management, and service request fulfillment.
• Ability to configure and customize ITSM tools to meet organizational needs, including workflow automation, reporting, and dashboard creation.
• Proficiency in a variety of technology platforms and infrastructure components.
• Strong analytical and problem-solving skills.
• Knowledge of IT product management and maintaining an organizations product baseline.
• Understanding of Federal guidelines such as FISMA, NIST, CISA, and FedRAMP.
• Familiarity with SCRUM, agile practices, and tools like Jira.

Preferred Qualifications:

• Certification or operator experience with ServiceNow.
• Experience in data analysis and dashboard creation using ServiceNow or PowerBI.
• Proficiency in creating customer surveys using Microsoft Forms.
• Skilled in using Microsoft O365, Teams, and SharePoint.
• Prior consulting experience with government agencies.

Security Clearance:

• Eligible for a Secret Clearance or higher required.

About Acuity:

Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journals Best Places to Work and SmartCEO Corporate Culture awards.

Why Choose Acuity?

• Innovative Excellence: Recognized by The Washington Post's "Top Workplaces" and a nine-time recipient of the Washington Business Journal's "Best Places to Work," Acuity fosters an environment where innovation thrives and employees flourish.
• Competitive Compensation: We value our employees and show it through highly competitive compensation and benefits packages.
• Personal Growth: Your potential isn't just recognized at Acuity, it's actively cultivated. With tailored training, mentorship, and cutting-edge resources, we empower you to thrive personally and professionally.
• Recognition and Visibility: Stand out in a competitive industry with Acuity's exceptional customer feedback and robust opportunity channels.
• Collaborative Culture: At Acuity, teamwork isn't just a buzzword it's the cornerstone of our success. Encouragement and support fuel our collaborative culture, where every voice matters.
• Diversity and Inclusion: Diversity isn't just a checkbox it's who we are. At Acuity, we pride ourselves on recruiting and maintaining a workforce that celebrates diversity and treats every employee with dignity and respect.

Join Acuity, where your talents are valued, your growth is nurtured, and your impact is amplified. Together, let's shape the future of digital strategy and technology consulting.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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