Seminole Tribe of Florida
VICE PRESIDENT - GAMING OPERATIONS
Seminole Tribe of Florida, Coconut Creek, Florida, United States,
Overview
PROPERTY PROFILE: Seminole Casino Coconut Creek offers over 2,300 slot machines and features 80 live Table Games, including Craps, Roulette, Blackjack, and more. For guests seeking a smoke-free environment, our Smoke-Free Pavilion is conveniently accessible from the exterior, offering almost 400 slots, a high-limit room with more than 50 premium machines, eight live Table Games, and its own Players Club, Cashier Cage, and bar. Guests can also visit our High Limit areas, featuring over 150 slots and a dozen live Table Games. Poker enthusiasts will appreciate Coco Poker, a private area with 30 tables offering live-action and tournament poker. The Sportsbook at Seminole Casino Coconut Creek brings legal sports betting just steps away from all your casino favorites. Our award-winning NYY Steak is one of our many dining options, alongside Sorrisi, the New York-style 1st Street Deli, Nectar Lounge, Sunset Grill, and authentic Asian cuisine at The BŌL. OUR COMMITMENT TO SERVICE: Each visitor is our guest, and we take pride in providing unparalleled service to every guest who visits our properties. Responsibilities
The Vice President of Gaming Operations will oversee the daily planning, direction, and operations of the casino in collaboration with the property President and other senior executives. The candidate will be responsible for the successful operation of Seminole Casino Coconut Creek’s Slot Operations and Table Games Departments, focusing on department profitability, guest satisfaction, Team Member engagement, safety, and regulatory compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct the overall operations and staff of the Table Games/Slots/Poker department, developing and managing operational goals. Ensure effective scheduling while maintaining labor costs and achieving guest satisfaction. Prepare, monitor, and adhere to budgets, reporting concerns to the Executive Comp Team or property President. Support and promote superior guest service by department and company standards. Provide direction to Table Games/Slots/Poker leadership and oversee game protection and Slot operations. Stay abreast of new technology and evaluate potential benefits for implementation. Recommend and test new technology to enhance the product offering. Review and evaluate casino floor layouts to improve performance. Collaborate with marketing to develop cost-effective promotions that generate additional gaming revenue. Work with IT and marketing to maximize the potential of accounting and player tracking systems. Maintain master summary evaluation programs to track gaming performance. Facilitate a “best practices” slot program across properties. Assist in interviewing, hiring, and managing Gaming Department Management. Stay updated on gaming regulations to ensure ongoing compliance. Oversee gaming guest service training programs. Maintain a clean, safe, and hazard-free work environment. Collaborate with the property President to develop, implement, and measure the department’s strategic plan. Ensure compliance with National Indian Gaming Commission (NIGC) and federal regulatory requirements. Analyze physical layouts of slot machines and recommend changes to enhance utilization. Maximize Table Games revenue and ensure guest protection. Mentor direct reports to enhance their knowledge and skills. Promote the highest level of guest service and develop professional relationships with guests. Ensure prompt notification of any illegal acts or internal ethics violations. Participate in special projects as assigned. Perform all other related and comparable duties as assigned. Supervisory Responsibilities Responsible for staff development and training programs. Evaluate Team Members and provide constructive feedback. Determine staffing and scheduling to meet business needs. Responsible for employee performance management. Qualifications
To perform this job successfully, an individual must be able to perform the duties satisfactorily. Requirements include a professional appearance, outgoing personality, extraordinary guest service skills, and excellent communication skills. Flexible schedule including nights, weekends, and holidays is required. EDUCATION AND/OR EXPERIENCE
: Bachelor’s degree preferred with a minimum of ten (10) years casino experience including five (5) years at department head level, or an equivalent combination of education and experience. PHYSICAL DEMANDS
: Must be able to stand for an entire shift, respond to visual and aural cues, and lift 30 pounds. WORK ENVIRONMENT
: Constant exposure to casino-related environmental factors including crowds and excessive noise. EMPLOYMENT PREFERENCE: The Tribal Council gives preference in all of its employment practices to Native Americans. DISCLAIMER:
Management reserves the right to revise the current job or require that other tasks be performed when circumstances change.
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PROPERTY PROFILE: Seminole Casino Coconut Creek offers over 2,300 slot machines and features 80 live Table Games, including Craps, Roulette, Blackjack, and more. For guests seeking a smoke-free environment, our Smoke-Free Pavilion is conveniently accessible from the exterior, offering almost 400 slots, a high-limit room with more than 50 premium machines, eight live Table Games, and its own Players Club, Cashier Cage, and bar. Guests can also visit our High Limit areas, featuring over 150 slots and a dozen live Table Games. Poker enthusiasts will appreciate Coco Poker, a private area with 30 tables offering live-action and tournament poker. The Sportsbook at Seminole Casino Coconut Creek brings legal sports betting just steps away from all your casino favorites. Our award-winning NYY Steak is one of our many dining options, alongside Sorrisi, the New York-style 1st Street Deli, Nectar Lounge, Sunset Grill, and authentic Asian cuisine at The BŌL. OUR COMMITMENT TO SERVICE: Each visitor is our guest, and we take pride in providing unparalleled service to every guest who visits our properties. Responsibilities
The Vice President of Gaming Operations will oversee the daily planning, direction, and operations of the casino in collaboration with the property President and other senior executives. The candidate will be responsible for the successful operation of Seminole Casino Coconut Creek’s Slot Operations and Table Games Departments, focusing on department profitability, guest satisfaction, Team Member engagement, safety, and regulatory compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct the overall operations and staff of the Table Games/Slots/Poker department, developing and managing operational goals. Ensure effective scheduling while maintaining labor costs and achieving guest satisfaction. Prepare, monitor, and adhere to budgets, reporting concerns to the Executive Comp Team or property President. Support and promote superior guest service by department and company standards. Provide direction to Table Games/Slots/Poker leadership and oversee game protection and Slot operations. Stay abreast of new technology and evaluate potential benefits for implementation. Recommend and test new technology to enhance the product offering. Review and evaluate casino floor layouts to improve performance. Collaborate with marketing to develop cost-effective promotions that generate additional gaming revenue. Work with IT and marketing to maximize the potential of accounting and player tracking systems. Maintain master summary evaluation programs to track gaming performance. Facilitate a “best practices” slot program across properties. Assist in interviewing, hiring, and managing Gaming Department Management. Stay updated on gaming regulations to ensure ongoing compliance. Oversee gaming guest service training programs. Maintain a clean, safe, and hazard-free work environment. Collaborate with the property President to develop, implement, and measure the department’s strategic plan. Ensure compliance with National Indian Gaming Commission (NIGC) and federal regulatory requirements. Analyze physical layouts of slot machines and recommend changes to enhance utilization. Maximize Table Games revenue and ensure guest protection. Mentor direct reports to enhance their knowledge and skills. Promote the highest level of guest service and develop professional relationships with guests. Ensure prompt notification of any illegal acts or internal ethics violations. Participate in special projects as assigned. Perform all other related and comparable duties as assigned. Supervisory Responsibilities Responsible for staff development and training programs. Evaluate Team Members and provide constructive feedback. Determine staffing and scheduling to meet business needs. Responsible for employee performance management. Qualifications
To perform this job successfully, an individual must be able to perform the duties satisfactorily. Requirements include a professional appearance, outgoing personality, extraordinary guest service skills, and excellent communication skills. Flexible schedule including nights, weekends, and holidays is required. EDUCATION AND/OR EXPERIENCE
: Bachelor’s degree preferred with a minimum of ten (10) years casino experience including five (5) years at department head level, or an equivalent combination of education and experience. PHYSICAL DEMANDS
: Must be able to stand for an entire shift, respond to visual and aural cues, and lift 30 pounds. WORK ENVIRONMENT
: Constant exposure to casino-related environmental factors including crowds and excessive noise. EMPLOYMENT PREFERENCE: The Tribal Council gives preference in all of its employment practices to Native Americans. DISCLAIMER:
Management reserves the right to revise the current job or require that other tasks be performed when circumstances change.
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