The Global Ambassador Hotel is hiring: Overnight Front Desk Supervisor in Phoeni
The Global Ambassador Hotel, Phoenix, AZ, US
Job Description
+$1 shift premium (11pm-7am)
Why The Global Ambassador
- Competitive rates
- Benefits available when you work 25 hours per week-including medical, dental, vision and more
- Paid time off
- Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
- Work with a dedicated team committed to redefining hospitality in Phoenix.
- Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed café and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination.
What You’ll Do
Perform accurate and timely end-of-day financial reconciliation, ensuring all guest accounts are balanced and aligned with hotel records
Verify and post guest charges, payments, and adjustments with meticulous precision
Handle guest inquiries related to billing, charges, folio details, providing clear explanations and exceptional guest services
Generate and distribute relevant financial and operational reports to various departments including hotel management
Conduct comprehensive audits of daily transactions, identifying and resolving any discrepancies, errors or potential issues
Assist the Front Desk with check ins, check outs, and guest requests during the overnight hours
Monitor and control access to the hotel during the night, ensuring guest and property security
Handle any emergencies or unexpected situations that arise during the overnight shift, including coordinating with security and emergency services if needed.
Maintain a polished and professional appearance in adherence to our luxury brand standards
Qualifications
At least 3+ years of experience as a Night Audit within luxury hospitality environment is preferred
Experience with Opera PMS is preferred
Strong numerical and analytical skills with a keen attention to detail
Ability to work independently and efficiently during night shifts
Knowledge of accounting principles and procedures is preferred
Proficiency with property management systems
Exceptional organization and communication skills
Highly detail-oriented and customer service focused
Ability to multitask and work under pressure
Professional phone manner and teamwork mentality
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.