JLL
IFM Lead
JLL, Mountain View, California, us, 94039
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves -
This position is a key leader on the account core team who is responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management and Occupancy Planning functions. Reporting to the JLL Head of IFM Services, this individual will lead the management of one of three regions across a client's property portfolio, ensuring all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations. Job Responsibilities Relationship Management: Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.
Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality in a vendor matrixed environment.
Drive superior performance through excellent people management.
Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices.
Act as IFM SME presenting new ideas for better customer experience; take innovative and creative approach to position.
For direct reports, responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.
Project Management: Deliver on contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed.
Ensure understanding of small project management and interaction with project team.
Ensure understanding of contract requirements across the organization.
Engage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation.
Compliance: Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual CPI/KPI goals.
Understand and use client CMMS tools to drive decisions that are best for the client. Make recommendations for process and tool improvement based on knowledge/skill set.
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process.
Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
Knowledge, Skills & Abilities Bachelor’s degree; Engineering or related degree preferred or equivalent work experience.
10+ years Facility Management experience, with data center/critical environment experience preferred.
Travel required, approximately 20-30% depending on client or account requirements.
Work at client location as part of core delivery team.
Estimated total compensation for this position: 186,000.00 – 244,000.00 USD per year Location: On-site – Mountain View, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions.
Comprehensive Medical, Dental & Vision Care.
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays.
JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement . This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at
Accommodation Requests . Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our
Supplemental Privacy Statement
which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
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This position is a key leader on the account core team who is responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management and Occupancy Planning functions. Reporting to the JLL Head of IFM Services, this individual will lead the management of one of three regions across a client's property portfolio, ensuring all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations. Job Responsibilities Relationship Management: Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.
Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality in a vendor matrixed environment.
Drive superior performance through excellent people management.
Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices.
Act as IFM SME presenting new ideas for better customer experience; take innovative and creative approach to position.
For direct reports, responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.
Project Management: Deliver on contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed.
Ensure understanding of small project management and interaction with project team.
Ensure understanding of contract requirements across the organization.
Engage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation.
Compliance: Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual CPI/KPI goals.
Understand and use client CMMS tools to drive decisions that are best for the client. Make recommendations for process and tool improvement based on knowledge/skill set.
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process.
Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
Knowledge, Skills & Abilities Bachelor’s degree; Engineering or related degree preferred or equivalent work experience.
10+ years Facility Management experience, with data center/critical environment experience preferred.
Travel required, approximately 20-30% depending on client or account requirements.
Work at client location as part of core delivery team.
Estimated total compensation for this position: 186,000.00 – 244,000.00 USD per year Location: On-site – Mountain View, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions.
Comprehensive Medical, Dental & Vision Care.
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays.
JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement . This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at
Accommodation Requests . Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our
Supplemental Privacy Statement
which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr