SHI
Manager - ServiceNow Principal Consultant
SHI, Providence, Rhode Island, us, 02912
SHI Manager - ServiceNow Principal Consultant Providence, Rhode Island Apply Now
The Manager - ServiceNow Principal Consultant will contribute to a team of specialists working to assist SHI customers in developing and enhancing their ServiceNow environments. The Manager will have an extensive understanding of the ServiceNow platform and will be able to demonstrate the platform and its value as it relates to specific needs of clients and prospects. This role will also play a leadership role on deployment projects, conducting workshops and providing architectural leadership to those on the project team. It is estimated that one quarter of this leader’s time will be spent on pre-sales activities and three quarters on delivery. The Manager will establish a new ServiceNow delivery capability for SHI that is outside of ITx, providing pre-sales and delivery leadership including the creation of all sales and delivery artifacts related to the new capability. New capability options include SPM, SecOps, IRM, CSM, or HRSD. This position reports to SHI’s Director - ServiceNow Practice and can be home office (remote) or office-based from either Austin TX, or the Somerset NJ offices. Responsibilities Lead technical discussions with clients, providing expertise in the sales process and leadership on projects as the SME for ServiceNow’s ITSM, ITOM, ITAM (HAM/SAM) capability plus two additional major application suites (SPM, SecOps, IRM, CSM, HRSD, Platform / Performance Analytics). Understand complex IT environments, identify customer goals and issues, and formulate strategies and solutions to be presented to management. Gather requirements and design technical solutions that meet client business requirements. Deliver consulting, use case development, and architecture workshops. Communicate complex technical scenarios to a variety of technical & non-technical audiences. Be a ServiceNow subject matter expert to provide business and solutions consultancy to our clients and prospects. Maintain knowledge of current and future IT service/operations management technologies through engagement with industry trade groups, technical publications, and interpersonal relationships. Provide mentoring, education, and guidance to SHI’s ServiceNow developers. Conduct presentations and demos for clients, sales teams, management, and other departments to drive the SHI brand. Participate with specialist knowledge in Request for Proposal (RFP) responses. Create, submit, and review Rough Order of Magnitude (ROMs) and Statements of Work (SOWs) for consulting, development, and integration services. Assist with preparing ROMs and SOWs. Maintain current ServiceNow certifications and stay up to date on all delta releases. Maintain proficiency on ServiceNow product enhancements and stay informed about industry trends. Identify additional upsell opportunities within existing customers. Assist in creating and updating internal Standard Operating Procedures (SOPs). Qualifications Bachelor’s degree or equivalent work experience. 7+ years of Service Management / Operations Management experience. 5+ years working with ServiceNow as a ServiceNow Architect or ServiceNow Practice Manager. 5+ years of pre-sales or consulting experience for a ServiceNow Partner. Experience in ServiceNow IT Service Management and CMDB. Understanding of basic ITIL processes and principles. Experience working within Agile delivery frameworks. Required Skills Excellent written and verbal communication skills. Excellent presentation skills. Ability to lead technical discussions with clients and presentations. Ability to collaborate with other internal departments and sales teams. Ability to work independently as well as in a team environment. Excellent organizational and time management skills. Ability to adapt to changing technology environments. Ability to understand clients’ environments and recommend appropriate technology. Preferred Skills/Qualifications: Experience in additional ServiceNow products/modules, e.g., Cloud Cost Management, SPM, CSM. Experience in additional service management, operations management, and/or incident response technologies, such as Jira Service Management, BMC Remedy, IBM, Microsoft, etc. Experience developing service catalogs and service portals in ServiceNow, Jira, or custom applications. Expertise in public cloud provisioning, infrastructure as code, and automation. Experience in event management and change management processes. Understanding of building custom applications, service request processes, and reports on the ServiceNow platform. Understanding of building integrations with ServiceNow IntegrationHub and APIs. Certifications Required If the mandatory certifications are not currently held, you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role: ServiceNow CSA or ServiceNow CAD ServiceNow Sales and Pre-Sales Accreditation ITSM ITOM Preferred certifications: Certified Master Architect (CMA) ITIL 4 Foundations Additional Information The estimated annual pay range for this position is $160,000 - $240,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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The Manager - ServiceNow Principal Consultant will contribute to a team of specialists working to assist SHI customers in developing and enhancing their ServiceNow environments. The Manager will have an extensive understanding of the ServiceNow platform and will be able to demonstrate the platform and its value as it relates to specific needs of clients and prospects. This role will also play a leadership role on deployment projects, conducting workshops and providing architectural leadership to those on the project team. It is estimated that one quarter of this leader’s time will be spent on pre-sales activities and three quarters on delivery. The Manager will establish a new ServiceNow delivery capability for SHI that is outside of ITx, providing pre-sales and delivery leadership including the creation of all sales and delivery artifacts related to the new capability. New capability options include SPM, SecOps, IRM, CSM, or HRSD. This position reports to SHI’s Director - ServiceNow Practice and can be home office (remote) or office-based from either Austin TX, or the Somerset NJ offices. Responsibilities Lead technical discussions with clients, providing expertise in the sales process and leadership on projects as the SME for ServiceNow’s ITSM, ITOM, ITAM (HAM/SAM) capability plus two additional major application suites (SPM, SecOps, IRM, CSM, HRSD, Platform / Performance Analytics). Understand complex IT environments, identify customer goals and issues, and formulate strategies and solutions to be presented to management. Gather requirements and design technical solutions that meet client business requirements. Deliver consulting, use case development, and architecture workshops. Communicate complex technical scenarios to a variety of technical & non-technical audiences. Be a ServiceNow subject matter expert to provide business and solutions consultancy to our clients and prospects. Maintain knowledge of current and future IT service/operations management technologies through engagement with industry trade groups, technical publications, and interpersonal relationships. Provide mentoring, education, and guidance to SHI’s ServiceNow developers. Conduct presentations and demos for clients, sales teams, management, and other departments to drive the SHI brand. Participate with specialist knowledge in Request for Proposal (RFP) responses. Create, submit, and review Rough Order of Magnitude (ROMs) and Statements of Work (SOWs) for consulting, development, and integration services. Assist with preparing ROMs and SOWs. Maintain current ServiceNow certifications and stay up to date on all delta releases. Maintain proficiency on ServiceNow product enhancements and stay informed about industry trends. Identify additional upsell opportunities within existing customers. Assist in creating and updating internal Standard Operating Procedures (SOPs). Qualifications Bachelor’s degree or equivalent work experience. 7+ years of Service Management / Operations Management experience. 5+ years working with ServiceNow as a ServiceNow Architect or ServiceNow Practice Manager. 5+ years of pre-sales or consulting experience for a ServiceNow Partner. Experience in ServiceNow IT Service Management and CMDB. Understanding of basic ITIL processes and principles. Experience working within Agile delivery frameworks. Required Skills Excellent written and verbal communication skills. Excellent presentation skills. Ability to lead technical discussions with clients and presentations. Ability to collaborate with other internal departments and sales teams. Ability to work independently as well as in a team environment. Excellent organizational and time management skills. Ability to adapt to changing technology environments. Ability to understand clients’ environments and recommend appropriate technology. Preferred Skills/Qualifications: Experience in additional ServiceNow products/modules, e.g., Cloud Cost Management, SPM, CSM. Experience in additional service management, operations management, and/or incident response technologies, such as Jira Service Management, BMC Remedy, IBM, Microsoft, etc. Experience developing service catalogs and service portals in ServiceNow, Jira, or custom applications. Expertise in public cloud provisioning, infrastructure as code, and automation. Experience in event management and change management processes. Understanding of building custom applications, service request processes, and reports on the ServiceNow platform. Understanding of building integrations with ServiceNow IntegrationHub and APIs. Certifications Required If the mandatory certifications are not currently held, you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role: ServiceNow CSA or ServiceNow CAD ServiceNow Sales and Pre-Sales Accreditation ITSM ITOM Preferred certifications: Certified Master Architect (CMA) ITIL 4 Foundations Additional Information The estimated annual pay range for this position is $160,000 - $240,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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