Desk Side Support Level 2

Job Description• ccurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives• Backing up and restoring user data, settings and associated systems administration activities• ssist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts• ssist on Incident and Problem management activities• Be available for On-call support on need basis & as business demands• dhere to ticket response and resolution SLA's as agreed upon with the customer• Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds• Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)• Strong Microsoft Operating System installation and troubleshooting skills

Experience-based Windows support• Configuration/imaging• Installation environment• General Windows OS troubleshooting

Hardware support and troubleshooting• Troubleshooting hardware issues• Replacing desktop/laptop hardware• Installation of peripheral devices

Primary skills: DSS