Tekfortune Inc
Data center Operation
Tekfortune Inc, Waukegan, Illinois, United States, 60087
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for worlds leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Location- Waukegan, IL 60085
Need the profiles immediately
Job Purpose:This position is responsible for handling 24x7 Data Center Operations infrastructure support services of all production and non-production environments within the Data Centers; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by other IT teams and vendors; transitioning knowledge from design / build teams; handling operational vendor management.
Mandatory Requirement:Support requirement is 24/7 and On-call (On-demand). In-person availability in the shift is mandatory.
Job Responsibilities:
Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processesProvide Touch Labor support within the Data CentersDrive ongoing continuous improvement in first call resolution, incident and problem management activities related to InfrastructureEnsure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goalsWork with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for InfrastructureIdentify chronic production incidents and escalate to Problem Management and participate in problem management / RCAWork with vendors and IT product managers to prioritize tickets in aggregateExecute daily operations activities within their perspective towers as requiredWork with IT teams on projects related to Data Center infrastructureManage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)
Required Job Qualifications:
Bachelor degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience.Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notesCommunicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issuesTroubleshoot network and system problems to provide solutions to hardware/software defectFollow instructions contained in equipment manual when setting up a system or conducting repairsHighly motivated to work in a team-oriented environment with minimal direct supervision.Knowledge of all Infrastructure technologies, including monitoring and event management technologiesSupplier managementContinuous improvementIncident managementKnowledge of required technologies (incl 3rd party solutions)Problem Management / RCACustomer service orienteddaptability and ability to introduce / manage changeDrive conflict management in high pressure situationsPerformance / metrics-driven decision making
dd-On (but Non-Mandatory Skills)
Knowledge of Mainframe and Mainframe Storage, including z/OS, CICS, VASM, - all other Mainframe technologiesKnowledge of Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologiesKnowledge of Network, Voice, Call Center and Network (data and voice) technologies
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com . To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .
Location- Waukegan, IL 60085
Need the profiles immediately
Job Purpose:This position is responsible for handling 24x7 Data Center Operations infrastructure support services of all production and non-production environments within the Data Centers; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by other IT teams and vendors; transitioning knowledge from design / build teams; handling operational vendor management.
Mandatory Requirement:Support requirement is 24/7 and On-call (On-demand). In-person availability in the shift is mandatory.
Job Responsibilities:
Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processesProvide Touch Labor support within the Data CentersDrive ongoing continuous improvement in first call resolution, incident and problem management activities related to InfrastructureEnsure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goalsWork with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for InfrastructureIdentify chronic production incidents and escalate to Problem Management and participate in problem management / RCAWork with vendors and IT product managers to prioritize tickets in aggregateExecute daily operations activities within their perspective towers as requiredWork with IT teams on projects related to Data Center infrastructureManage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)
Required Job Qualifications:
Bachelor degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience.Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notesCommunicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issuesTroubleshoot network and system problems to provide solutions to hardware/software defectFollow instructions contained in equipment manual when setting up a system or conducting repairsHighly motivated to work in a team-oriented environment with minimal direct supervision.Knowledge of all Infrastructure technologies, including monitoring and event management technologiesSupplier managementContinuous improvementIncident managementKnowledge of required technologies (incl 3rd party solutions)Problem Management / RCACustomer service orienteddaptability and ability to introduce / manage changeDrive conflict management in high pressure situationsPerformance / metrics-driven decision making
dd-On (but Non-Mandatory Skills)
Knowledge of Mainframe and Mainframe Storage, including z/OS, CICS, VASM, - all other Mainframe technologiesKnowledge of Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologiesKnowledge of Network, Voice, Call Center and Network (data and voice) technologies
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com . To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .