Factory Direct Marine & RV

Service Writer / Warranty Administrator

Factory Direct Marine & RV, Americus, Georgia, United States, 31719

Factory Direct Marine & RV is seeking a Service Writer and Warranty Advisor.

Job Function:

Full-time position responsible for successful operation and accountability for scheduling and managing Factory Direct Marine & RV Service Department customers, and managing Warranty tasks.


3 to 5 years service writer experience and/or customer service experience. Customer relations ability, ability to plan and control, product knowledge, administrative skills including computers, problem solving ability, multitasking, sales and up-selling of RV products and service packages.

Duties and Responsibilities:

• Answer telephones and assist customers with service and technical questions as needed

• Properly schedule appointments and check-in customers following Standard Operating Procedures

• Manage work orders on a daily basis through proper Work Order Management

• Process the customer's work order efficiently through the Shop, Warranty, and Parts

• Monitor customer satisfaction with a minimum of 95% CSI Rating

• Develop and maintain high morale with team members throughout all departments

• Read and understand all manufacturer policies and procedures as it pertains to the customer's manufacturer and aftermarket warranties

• Schedule work orders to technicians ensuring that by 8:30 a.m. daily, all work is properly routed and staged for each technician

• Improve efficiency of technicians by pre-planning all work and monitoring daily productivity levels

• Up-sell service to customers through menu selling and accessory sales

• Follow up with technicians to ensure all warranty parts are tagged and returned

• Keep and maintain a safe work environment and ensure compliance of all OSHA regulations

• Check all work to ensure that the quality of work performed is satisfactory and signed off

• Close all work orders immediately after inspection of the completed work and all retail money is collected prior to customer taking vehicle

• Ensure that all service customers are called and updated every 2-3 days while their vehicle is in service

• Obtain customer signatures on all repair orders and warranty claim forms when applicable

• Work a minimum of 45 hours during each pay period, less any approved and/or paid time off

• Additional responsibilities as needed or directed

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Factory Direct Marine & RV we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Factory Direct Marine & RV will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Factory Direct Marine & RV . These claims are fraudulent, and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Factory Direct Marine & RV rise email address = ( @FDMRV.COM ). Please take extra caution while examining such an email address, as the scammers may misspell an official Factory Direct Marine & RV email address and use a slightly modified version duplicating letters.

Factory Direct Marine & RV will not be held liable or responsible for any claims, losses, damages or expenses resulting from the scammers. If you suspect a position is fraudulent, please contact Factory Direct Marine & RV Talent Acquisition aT Bjones@fdmrv.com. If you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.


Never provide personal or bank information over email or phoneNever take cashier's checks or money orders as a form of payment, as your bank will hold you accountable for any bounced checks.Never wire funds to an employer. Any employer who requests wire funds is a scam.Never apply for a job listed by someone from another country.Never apply for a job with someone who indicates they are away on business or out of the country and need someone to begin with right away.Never agree to a background check unless you have met employer in person, and do not provide your personal information over email or phone.Never apply to a position that is emailed to you unsolicited.