Factory Direct Marine & RV

Warranty Clerk

Factory Direct Marine & RV, Rockwood, Tennessee, United States, 37854

Factory Direct Marine & RV is seeking a Warranty Clerk.

Job Description

-Full time position responsible for successful operation and accountability for scheduling, processing

to completion, warranty and exceptional customer service.


-Minimum of 1 to 3 years RV experience. Customer relations ability, ability to plan and control,

product knowledge, administrative skills to include computers, problem solving ability, multitasking.

Job Requirements

-Answer telephones and assist customers with questions about unit and technical questions as needed.

-Manage work orders on a daily basis through proper Work Order Management.

-Follow the FDMRV check-in procedure when dropping off new units.

-Process the customer's work order efficiently through the Shop, Warranty and Parts

-Develop and maintain high morale with team members throughout all departments.

-Schedule work orders to technicians ensuring, that by 8:30 am daily, all work is properly routed and staged for each technician.

-Improve efficiency of technicians by pre-planning all work and monitoring daily productivity levels.

-Process all warranty claims within 24 hours of receiving the pcc's.

-Once warranty is approved, re-schedule work back to shop for completion.

-Finalize all warranty in a timely manner keeping the warranty clerk screen current at all times.

-Follow-up with technicians to ensure all warranty parts are tagged and returned.

-Send all warranty part returns to the parts department for proper shipping returns.

-Keep and maintain a safe work environment and ensure compliance of all OSHA regulations.

-Check all work to ensure that the quality of work performed is satisfactory and signed off.

-Close all work orders immediately after inspection of the completed work and all retail money is collected prior to customer taking vehicle.

-Obtain customer signatures on all repair orders and warranty claim forms when applicable

-Work a minimum of 45 hours during each pay period; less any approved and paid time off.

-Additional responsibilities as required or directed.



-Health, vision, and dental insurance

-Paid time off

It's easy to apply, so apply today!

At Factory Direct Marine & RV we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Factory Direct Marine & RV will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Factory Direct Marine & RV . These claims are fraudulent, and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Factory Direct Marine & RV rise email address = ( @FDMRV.COM ). Please take extra caution while examining such an email address, as the scammers may misspell an official Factory Direct Marine & RV email address and use a slightly modified version duplicating letters.

Factory Direct Marine & RV will not be held liable or responsible for any claims, losses, damages or expenses resulting from the scammers. If you suspect a position is fraudulent, please contact Factory Direct Marine & RV Talent Acquisition aT Bjones@fdmrv.com. If you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.


Never provide personal or bank information over email or phoneNever take cashier's checks or money orders as a form of payment, as your bank will hold you accountable for any bounced checks.Never wire funds to an employer. Any employer who requests wire funds is a scam.Never apply for a job listed by someone from another country.Never apply for a job with someone who indicates they are away on business or out of the country and need someone to begin with right away.Never agree to a background check unless you have met employer in person, and do not provide your personal information over email or phone.Never apply to a position that is emailed to you unsolicited.