Abacus
Change and Release Manager
Abacus, Evansville, Indiana, United States, 47725
Requisition Number - OMF-REQ-0001223
Number of Resources 1
Start Date - 5/8/2023
End Date - 5/6/2024
Work Location - HQ_Evansville IN-601 N.W. 2N (601 NW Second St, Evansville, IN 47708)
Job DescriptionOneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.
This candidate should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, Chicago IL, or Irving TX and be willing to come into the office at least 2 days per week.
Top skills would be experience with waterfall and agile release methodologies, prior release management, and experience with JIRA and ServiceNow.
Skill/Experience/EducationMandatory Skills The Release Manager position will report into the Production Operations organization. This role will be responsible to drive processes for handling of Technology releases, with the goal of maximizing release quality. Responsibilities •Partner with Technology teams to define release management processes, including setting requirements (checklist) for what must be in place before a release can be implemented. Define a RACI matrix to outline roles and responsibilities relative to Release Management. Partner with Change Management and Deployment teams to ensure change, release & deployment processes are in sync and complimentary to one another. •Engage with Technology peers to learn about projects and future releases. Get involved early in the lifecycle to help ensure release preparation is completed in advance. Review and confirm release criteria (checklist) is met including operational readiness. •Ensure releases are properly communicated. This will include publishing a release calendar, providing release visibility to stakeholders, notifying stakeholders of Go/No-Go decisions, ensuring formal communications are shared with interested parties before, during and after a release. •For major releases, such as large cross-functional enterprise releases, facilitate release preparation and deployment readiness meetings. •Document and communicate issues post release. Track issues to resolution. Report on issue trending. •Identify opportunities for improvement in release preparation and execution, broken down by Technology team. Partner with those teams to drive improvement. This includes measuring teams on how well they fulfill release criteria and working with them to address shortcomings for future releases. •Define release management related objectives and key results, including key performance indicator metrics. Measure progress and trending. •Prepare and deliver executive level summary reporting for Release Management. •Mature Release Management at OneMain. This may include improvements in functionality and time-to-deliver, however quality is top priority. Requirements: •Bachelor's degree in Computer Science, Information Technology, or Related field •Minimum experience of 5 years working in a Technology organization •Minimum experience of 2 years working as a Release Manager, or in a role that involved managing & executing releases •Experience with Agile Software development and/or CI-CD framework; also experience shifting an organization from a Waterfall model to an Agile model •Analytical mindset and ability to grasp complex topics •Understanding of application and infrastructure stacks and technologies •Excellent verbal and written communications •Intermediate experience with Microsoft Office (Visio, Excel, Word, PowerPoint, Outlook) •Ability to multi-task with multiple priorities •Proven ability to establish and maintain positive customer and team member relationships Nice To Have: •ITIL training certification •Project management experience •Experience as a user of the ServiceNow platform and JIRA for Change or Release Management •Familiarity with DevOps tooling for deployments •Hands on experience deploying changes and releasesDesired SkillsSkill MatrixNo records foundAdditional RequirementsNo records found
Number of Resources 1
Start Date - 5/8/2023
End Date - 5/6/2024
Work Location - HQ_Evansville IN-601 N.W. 2N (601 NW Second St, Evansville, IN 47708)
Job DescriptionOneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.
This candidate should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, Chicago IL, or Irving TX and be willing to come into the office at least 2 days per week.
Top skills would be experience with waterfall and agile release methodologies, prior release management, and experience with JIRA and ServiceNow.
Skill/Experience/EducationMandatory Skills The Release Manager position will report into the Production Operations organization. This role will be responsible to drive processes for handling of Technology releases, with the goal of maximizing release quality. Responsibilities •Partner with Technology teams to define release management processes, including setting requirements (checklist) for what must be in place before a release can be implemented. Define a RACI matrix to outline roles and responsibilities relative to Release Management. Partner with Change Management and Deployment teams to ensure change, release & deployment processes are in sync and complimentary to one another. •Engage with Technology peers to learn about projects and future releases. Get involved early in the lifecycle to help ensure release preparation is completed in advance. Review and confirm release criteria (checklist) is met including operational readiness. •Ensure releases are properly communicated. This will include publishing a release calendar, providing release visibility to stakeholders, notifying stakeholders of Go/No-Go decisions, ensuring formal communications are shared with interested parties before, during and after a release. •For major releases, such as large cross-functional enterprise releases, facilitate release preparation and deployment readiness meetings. •Document and communicate issues post release. Track issues to resolution. Report on issue trending. •Identify opportunities for improvement in release preparation and execution, broken down by Technology team. Partner with those teams to drive improvement. This includes measuring teams on how well they fulfill release criteria and working with them to address shortcomings for future releases. •Define release management related objectives and key results, including key performance indicator metrics. Measure progress and trending. •Prepare and deliver executive level summary reporting for Release Management. •Mature Release Management at OneMain. This may include improvements in functionality and time-to-deliver, however quality is top priority. Requirements: •Bachelor's degree in Computer Science, Information Technology, or Related field •Minimum experience of 5 years working in a Technology organization •Minimum experience of 2 years working as a Release Manager, or in a role that involved managing & executing releases •Experience with Agile Software development and/or CI-CD framework; also experience shifting an organization from a Waterfall model to an Agile model •Analytical mindset and ability to grasp complex topics •Understanding of application and infrastructure stacks and technologies •Excellent verbal and written communications •Intermediate experience with Microsoft Office (Visio, Excel, Word, PowerPoint, Outlook) •Ability to multi-task with multiple priorities •Proven ability to establish and maintain positive customer and team member relationships Nice To Have: •ITIL training certification •Project management experience •Experience as a user of the ServiceNow platform and JIRA for Change or Release Management •Familiarity with DevOps tooling for deployments •Hands on experience deploying changes and releasesDesired SkillsSkill MatrixNo records foundAdditional RequirementsNo records found