AA2IT
Desktop Support Technician
AA2IT, Cincinnati, Ohio, United States, 45208
Location : 191 Rosa Parks Street, Cincinnati OH
What are the TOP 2 required skills that candidates must have? #1 Client Desktop or Laptop hardware repair; #2 Experience with Windows 10 in an Active Directory domain environment.
• What will the work schedule be for this position? (M-F? 8-5? Overtime? On-call?): M-F 8-5p onsite, little to no OT • How many overall years of experience should this person have? At least 2 • Do they need any specific certifications or education? 1. A+ certified (or capable of attaining A+ certification within 90 days from hire) • If contract to hire what is the conversion rate? $21 • How many miles per day will the contractor be driving? N/A • What is the exact work location or city, state, or zip? 191 Rosa Parks Street 8th Floor Cincinnati, OH 45202 • How soon will the candidate review and interviews start? ASAP
Daily Duties:1. Remotely support users that are working from home, while travelling, and while onsite2. Consistently check and work open tickets and tasks, making clear and concise notes, and resolvingwork in a timely manner3. Proactively preparing equipment (laptops, phones, order forms)4. Follow up on incorrectly filed or missing paperwork/forms with Executive Admins5. Consistently communicate all plans and activities with the Executive Admins6. Work with Executive Admins to keep your scope of users up to date.Preferred qualities:1. A+ certified (or capable of attaining A+ certification within 90 days from hire)2. Client Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120days from hire)3. Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.4. Able to lift up to 50 lbs5. Experience with Imaging computers using provided SCCM tools6. Experience with Windows 10 in an Active Directory domain environment.7. Understanding of User accounts and Computer accounts in Active Directory8. Experience with Microsoft Office applications, multiple generations of Outlook and O365 onlineuse on both Windows computers and mobile devices9. Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers10. Experience with Printer Driver installation and configuration, for both personal printers, andlarge Multi-Function Copiers systems from Sharp and Canon.
If interested, kindly share your updated copy of resume with answers:1. How many years of Desktop Support experience do you have?2. Are you A+ certified?3. For submission, we need your MM/DD of birth and last 4 of Social4.how far you live from 191 Rosa Parks Street, Cincinnati, OH. and how will you commute daily5. Do you give AA2IT the exclusive right to represent to Compucom req ID: CMPCJP00059313/09
What are the TOP 2 required skills that candidates must have? #1 Client Desktop or Laptop hardware repair; #2 Experience with Windows 10 in an Active Directory domain environment.
• What will the work schedule be for this position? (M-F? 8-5? Overtime? On-call?): M-F 8-5p onsite, little to no OT • How many overall years of experience should this person have? At least 2 • Do they need any specific certifications or education? 1. A+ certified (or capable of attaining A+ certification within 90 days from hire) • If contract to hire what is the conversion rate? $21 • How many miles per day will the contractor be driving? N/A • What is the exact work location or city, state, or zip? 191 Rosa Parks Street 8th Floor Cincinnati, OH 45202 • How soon will the candidate review and interviews start? ASAP
Daily Duties:1. Remotely support users that are working from home, while travelling, and while onsite2. Consistently check and work open tickets and tasks, making clear and concise notes, and resolvingwork in a timely manner3. Proactively preparing equipment (laptops, phones, order forms)4. Follow up on incorrectly filed or missing paperwork/forms with Executive Admins5. Consistently communicate all plans and activities with the Executive Admins6. Work with Executive Admins to keep your scope of users up to date.Preferred qualities:1. A+ certified (or capable of attaining A+ certification within 90 days from hire)2. Client Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120days from hire)3. Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.4. Able to lift up to 50 lbs5. Experience with Imaging computers using provided SCCM tools6. Experience with Windows 10 in an Active Directory domain environment.7. Understanding of User accounts and Computer accounts in Active Directory8. Experience with Microsoft Office applications, multiple generations of Outlook and O365 onlineuse on both Windows computers and mobile devices9. Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers10. Experience with Printer Driver installation and configuration, for both personal printers, andlarge Multi-Function Copiers systems from Sharp and Canon.
If interested, kindly share your updated copy of resume with answers:1. How many years of Desktop Support experience do you have?2. Are you A+ certified?3. For submission, we need your MM/DD of birth and last 4 of Social4.how far you live from 191 Rosa Parks Street, Cincinnati, OH. and how will you commute daily5. Do you give AA2IT the exclusive right to represent to Compucom req ID: CMPCJP00059313/09