Airetel Staffing, Inc.
End User Support Technician
Airetel Staffing, Inc., Kansas City, Missouri, United States, 64101
One of Airetel Staffing's valued clients is looking for a End User Support Technician located in Kansas City, MO.
Job DescriptionThe Assistant Support Technician will assist Burns & McDonnell employees and contractors with the delivery of multiple Information Technology offerings, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement.
Responsibilities
Assist with installation, repair and replacement of computer and computer-related hardware.Assist with troubleshooting and installation of Windows, Microsoft Office, and other standard software packages.Ensure accurate inventory of devices and their assignment to users through detailed documentation in ticketing system.Assist with troubleshooting and resolution of Audio Visual (AV) related issues, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.Assist with AV support during presentations and company-sponsored eventsAssist with business relations activities with Burns & McDonnell staff and management for feedback or user integration.Assist with IT processes for daily and project-based activities.Assist with support for customers in all Burns & McDonnell locations via phone, video, e-mail, and in-person to resolve issues.Assist with incidents assigned from other IT groups or non IT sources.Assist with identifying and documenting accurate resolution steps for reoccurring issues in knowledgebaseAssist with training and education to Burns & McDonnell employees on usage of IT systemsParticipate in Problem and Change Management processes as necessary.All other duties as assigned.
Qualifications
:
Highschool Diploma or GED (required)Technical expertise in desktops, workstations, laptops and other IT peripheral devices (required).Excellent written and verbal communication skills. (required)Strong analytical and problem solving skills. (required)Proficient computer skills including Microsoft Office suite. (required)A+ certification (preferred)This position requires a self starter with proactive initiative, excellent follow through on tasks, strong verbal and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.
Airetel Staffing, Inc. is nationally recognized as Best of Staffing - Diamond Award Winner. For more details or to view other opportunities, visit us at
www.airetel.com
or call 214-353-0561.
Job DescriptionThe Assistant Support Technician will assist Burns & McDonnell employees and contractors with the delivery of multiple Information Technology offerings, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement.
Responsibilities
Assist with installation, repair and replacement of computer and computer-related hardware.Assist with troubleshooting and installation of Windows, Microsoft Office, and other standard software packages.Ensure accurate inventory of devices and their assignment to users through detailed documentation in ticketing system.Assist with troubleshooting and resolution of Audio Visual (AV) related issues, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.Assist with AV support during presentations and company-sponsored eventsAssist with business relations activities with Burns & McDonnell staff and management for feedback or user integration.Assist with IT processes for daily and project-based activities.Assist with support for customers in all Burns & McDonnell locations via phone, video, e-mail, and in-person to resolve issues.Assist with incidents assigned from other IT groups or non IT sources.Assist with identifying and documenting accurate resolution steps for reoccurring issues in knowledgebaseAssist with training and education to Burns & McDonnell employees on usage of IT systemsParticipate in Problem and Change Management processes as necessary.All other duties as assigned.
Qualifications
:
Highschool Diploma or GED (required)Technical expertise in desktops, workstations, laptops and other IT peripheral devices (required).Excellent written and verbal communication skills. (required)Strong analytical and problem solving skills. (required)Proficient computer skills including Microsoft Office suite. (required)A+ certification (preferred)This position requires a self starter with proactive initiative, excellent follow through on tasks, strong verbal and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.
Airetel Staffing, Inc. is nationally recognized as Best of Staffing - Diamond Award Winner. For more details or to view other opportunities, visit us at
www.airetel.com
or call 214-353-0561.