Info Way Solutions
MAINFRAME WITH PRODUCTION SUPPORT
Info Way Solutions, Fremont, California, us, 94537
HiHope you are doing good,
This is
Kishore
from Info Way Solutions; LLC We have job opening for
the below requirement , the detailed Job description is given below:
Kindly check the JD and share your views
Tech Support Analyst (Mainframe with production support experience)Nashville, TN (Day 1 Onsite)
We're looking for a Tech support analyst to:• Provide 24x7 Incident and Problem Management support of GWM Platforms.• Provide technical expertise to facilitate investigation of complex technical issues.• Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.• Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards-based methodology.• Facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions• Define workarounds for known errors and initiate process improvements• Maintain a knowledge database
Your Expertise• Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve• Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc.• Experience in Production Support• Experience in change management and incident management tools.• bility to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up• bility to support multiple mainframe applications simultaneously.• bility to effectively run a triage call to resolve issues on time within SLA deadlines.• Proactive in identifying, escalating, and addressing project issues and risks• Experience in coordinating with offshore/onshore teams and delegating work• Excellent Problem solving skills and an Entrepreneurial Attitude• Excellent verbal and written communication skills• Meeting facilitation and discussion moderation skills• Strong organizational, interpersonal, and communication skills
SUBMISSION FORM:•Legal Name as per passport:
E-Mail Address:
Best Contact Number:
Work Authorization:
LinkedIn Id:
Date Of Birth (D.O.B):
Undergraduate completion year:
Post Graduate completion year (if applicable):
Skype ID:
Last 4 Digit SSN:
Current Location:
Relocation:
Availability to start for Project:
Available for In-Person Interview (Yes OR No):
Passport Number
Thanks & Regards
Kishore| Infowaygroup.com | US IT Recruiter,
Email: kishorekumar@infowaygroup.com
Call: (925) 236-2402
Work: (925)-592-6160 Ext : 103
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538
This is
Kishore
from Info Way Solutions; LLC We have job opening for
the below requirement , the detailed Job description is given below:
Kindly check the JD and share your views
Tech Support Analyst (Mainframe with production support experience)Nashville, TN (Day 1 Onsite)
We're looking for a Tech support analyst to:• Provide 24x7 Incident and Problem Management support of GWM Platforms.• Provide technical expertise to facilitate investigation of complex technical issues.• Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.• Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards-based methodology.• Facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions• Define workarounds for known errors and initiate process improvements• Maintain a knowledge database
Your Expertise• Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve• Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc.• Experience in Production Support• Experience in change management and incident management tools.• bility to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up• bility to support multiple mainframe applications simultaneously.• bility to effectively run a triage call to resolve issues on time within SLA deadlines.• Proactive in identifying, escalating, and addressing project issues and risks• Experience in coordinating with offshore/onshore teams and delegating work• Excellent Problem solving skills and an Entrepreneurial Attitude• Excellent verbal and written communication skills• Meeting facilitation and discussion moderation skills• Strong organizational, interpersonal, and communication skills
SUBMISSION FORM:•Legal Name as per passport:
E-Mail Address:
Best Contact Number:
Work Authorization:
LinkedIn Id:
Date Of Birth (D.O.B):
Undergraduate completion year:
Post Graduate completion year (if applicable):
Skype ID:
Last 4 Digit SSN:
Current Location:
Relocation:
Availability to start for Project:
Available for In-Person Interview (Yes OR No):
Passport Number
Thanks & Regards
Kishore| Infowaygroup.com | US IT Recruiter,
Email: kishorekumar@infowaygroup.com
Call: (925) 236-2402
Work: (925)-592-6160 Ext : 103
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538