Alpha Omega Integration, LLC
PC Refresh Technician
Alpha Omega Integration, LLC, Washington, District of Columbia, us, 20022
Alpha Omega Integration LLC
is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega’s growth stems from our mission focus:
to make the US Government the best in the world . We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.
Our consistent growth has fostered a series of accolades including Inc. 5000 and Washington Technology’s Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.
We are seeking passionate federal IT professionals to join our team.
Come support our nation’s government agencies and make a difference!
Why Us?
We have
H.E.A.R.T. ! Alpha Omega's Core Values –
(H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity - collectively are an acrostic reminder of the values that guide the work we do.
We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager.
Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space?
Come grow with us!
Job Title: PC Refresh TechnicianWork Location: Washington, DC (100% onsite required)Work Hours: 8-hour workday with core hours from 8am – 2pmClearance Required: US Citizen, Active Secret
Project Overview:
The PC Refresh Technician will perform activities related to installing new laptop and desktop computers at one or more locations. The PC Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. The PC Refresh Technician will work with on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is needed.
Duties and Responsibilities:
Installing software on laptop and/or desktop computers.Complete multiple refreshes daily with strong attention to detailProvide exceptional customer service while working in a fast-paced environmentProvide basic technical support for clientsDocument actions and solutions performed with client in ticketing systemStage equipment at user locations throughout target sites per planBackup and restore all local user profile(s) data and local settingsAssign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh processDe-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal teamInstall new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match planValidate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support.Support removal of assets, stage in service area, prepare equipment for shipment or disposalVerify imaged devices have all required patches/updatesAssist in domain registration/Active Directory configuration and GPO deployment where applicableOther duties as assigned.Basic Requirements:
1-3 years IT support experienceExperience installing software on laptop and/or desktop computers.Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.Self-starter, dependable/reliable, work independently or in a team environmentMust possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.Detail-oriented, proactive, and highly organizedBasic knowledge of workstation hardwareTechnical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferredCapable of prioritizing work and multi-taskingProficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.)Strong written and verbal communication skills.Desired Skills or Experience:
Direct experience working on laptop imaging, hardware deployment and refresh projects a plus.Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)1 year or more of experience working with IT hardware.Physical Requirements:
Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etcEducation:
High School diploma or GEDPreferred Certifications:
A+, Security+, Network+, etc.
Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)”. Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities.
Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.
#dice
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega’s growth stems from our mission focus:
to make the US Government the best in the world . We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.
Our consistent growth has fostered a series of accolades including Inc. 5000 and Washington Technology’s Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.
We are seeking passionate federal IT professionals to join our team.
Come support our nation’s government agencies and make a difference!
Why Us?
We have
H.E.A.R.T. ! Alpha Omega's Core Values –
(H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity - collectively are an acrostic reminder of the values that guide the work we do.
We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager.
Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space?
Come grow with us!
Job Title: PC Refresh TechnicianWork Location: Washington, DC (100% onsite required)Work Hours: 8-hour workday with core hours from 8am – 2pmClearance Required: US Citizen, Active Secret
Project Overview:
The PC Refresh Technician will perform activities related to installing new laptop and desktop computers at one or more locations. The PC Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. The PC Refresh Technician will work with on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is needed.
Duties and Responsibilities:
Installing software on laptop and/or desktop computers.Complete multiple refreshes daily with strong attention to detailProvide exceptional customer service while working in a fast-paced environmentProvide basic technical support for clientsDocument actions and solutions performed with client in ticketing systemStage equipment at user locations throughout target sites per planBackup and restore all local user profile(s) data and local settingsAssign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh processDe-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal teamInstall new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match planValidate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support.Support removal of assets, stage in service area, prepare equipment for shipment or disposalVerify imaged devices have all required patches/updatesAssist in domain registration/Active Directory configuration and GPO deployment where applicableOther duties as assigned.Basic Requirements:
1-3 years IT support experienceExperience installing software on laptop and/or desktop computers.Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.Self-starter, dependable/reliable, work independently or in a team environmentMust possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.Detail-oriented, proactive, and highly organizedBasic knowledge of workstation hardwareTechnical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferredCapable of prioritizing work and multi-taskingProficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.)Strong written and verbal communication skills.Desired Skills or Experience:
Direct experience working on laptop imaging, hardware deployment and refresh projects a plus.Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)1 year or more of experience working with IT hardware.Physical Requirements:
Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etcEducation:
High School diploma or GEDPreferred Certifications:
A+, Security+, Network+, etc.
Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)”. Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities.
Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.
#dice
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)