Tier 2 Technician

King Technologies is seeking a Tier 2 Technician to Support the Customer Service Desk of NSWC PCD by maintaining the RDT&E Unclassified Network computer systems and the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) computer systems.

Position Summary/Description:

The successful candidate will be proficient in various applications such as Microsoft Office Suite, specifically Outlook, Word and Excel, have a working knowledge of Adobe Pro and database systems. Active working knowledge of Active Directory, DHCP, SCCM, Windows 10/11 OS, Command Prompt, Power Shell and group policies. Basic understanding of IPs and VLANs.

Essential Duties:

Install, configure, upgrade, replace or remove hardware and software components from the NSWC PCD RDT&E environment desktop computers.

Perform functions such as installing workstation operating systems and applications, troubleshooting, and supporting users with hardware or software issues, coordinate user moves both on and off site.

Provide desktop support for network related Microsoft® computer software on Microsoft® compatible hardware at the client’s location or via Desktop Remote Control.

Troubleshoot, perform computer, installs, and connect software or hardware to the RDT&E network in accordance with industry standards and local SOPs.

Qualifications Required:

DoD Secret Security Clearance

DoD 8570.01-M Baseline IT Level I and IAT Level II certifications are desired

1 year of experience

CompTIA Security+ certification

CompTIA A+ certification

Working knowledge of Cisco Switching and routing a plus

Experience with Microsoft Office Suites

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