LeadStack Inc.
PC Technician Intermediate
LeadStack Inc., El Dorado Hills, California, United States, 95762
Job Details:
Title: PC Technician IntermediateLocation: El Dorado Hills, CA [100% on-site]Duration:
9+ MonthsRate: $20.00-$23.00/Hour
Day to Day Responsibilities of this Position and Description of Project:• Provide basic IT support for both internal staff and customers through support queues (Service Now); addressing problems quickly, thoroughly, and consistently.• Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need)• Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities.• Perform software installation and troubleshooting.• Communicate and resolve issues in a professional and timely manner.• Adhere to established SLAs for calls and tickets• Assist users remotely using BeyondTrust application• Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications• Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc• Documenting processes and maintaining knowledge base articles• Use of knowledge base to identify solutions to user issues• Collaborating with internal departments to ensure that IT needs are met• Escalate, if required, unresolved problems to a higher level of support• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.• Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment• Troubleshoot issues related to hardware, network connectivity, printers, and software applications• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions• Engage service providers to solve other IT infrastructure issues• Ensure compliance with all BSC policies & procedures in all related areas• Troubleshooting for known errors and workarounds• Self-motivated to find solutions to customer issues under guidance from senior members of the team• Provide support from within the office (this is not a remote position)• Assist with various projects as needed• Ability to participate in on-call weekend rotation support• Ability to lift 40 pounds• Other duties as assigned
Required Skills (top 3 non-negotiables):Organizational SkillsLeadership SkillsAbility to follow procedures
Preferred Skills (nice to have)Service Marketplace
Education Requirements:High School
Software Skills Required:Ticketing System
Best Regards,Mohammed Yousuf
Sr. RecruiterC.510-288-2060A.611 Gateway Blvd, Ste 120South San Francisco, CA 94080
E: mohammed.yousuf@leadstackinc.comW.www.leadstackinc.com
Title: PC Technician IntermediateLocation: El Dorado Hills, CA [100% on-site]Duration:
9+ MonthsRate: $20.00-$23.00/Hour
Day to Day Responsibilities of this Position and Description of Project:• Provide basic IT support for both internal staff and customers through support queues (Service Now); addressing problems quickly, thoroughly, and consistently.• Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need)• Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities.• Perform software installation and troubleshooting.• Communicate and resolve issues in a professional and timely manner.• Adhere to established SLAs for calls and tickets• Assist users remotely using BeyondTrust application• Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications• Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc• Documenting processes and maintaining knowledge base articles• Use of knowledge base to identify solutions to user issues• Collaborating with internal departments to ensure that IT needs are met• Escalate, if required, unresolved problems to a higher level of support• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.• Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment• Troubleshoot issues related to hardware, network connectivity, printers, and software applications• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions• Engage service providers to solve other IT infrastructure issues• Ensure compliance with all BSC policies & procedures in all related areas• Troubleshooting for known errors and workarounds• Self-motivated to find solutions to customer issues under guidance from senior members of the team• Provide support from within the office (this is not a remote position)• Assist with various projects as needed• Ability to participate in on-call weekend rotation support• Ability to lift 40 pounds• Other duties as assigned
Required Skills (top 3 non-negotiables):Organizational SkillsLeadership SkillsAbility to follow procedures
Preferred Skills (nice to have)Service Marketplace
Education Requirements:High School
Software Skills Required:Ticketing System
Best Regards,Mohammed Yousuf
Sr. RecruiterC.510-288-2060A.611 Gateway Blvd, Ste 120South San Francisco, CA 94080
E: mohammed.yousuf@leadstackinc.comW.www.leadstackinc.com