Desktop Support Engineer - (Fulltime) NYC

Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administrationExperience handling L2/L3 troubleshooting for Windows & MAC OSExperience with Citrix and Microsoft Remote Desktop concepts and administrationKnowledge of DHCP, IP routing, VPN, and firewall conceptsExperience in supporting minor hardware repairs (Desktop & Laptop)Experience in phone system administrationLiaises with clients, other IT support groups and 3rd party providers when necessaryPerforms imaging/reimaging of PCsPerforms IMAC (Install, Move, Add and Change)Conducts hardware and software maintenance and supportTroubleshoots and resolves PC incidents and/or VIP requestsAssists with Site IT security issues and virus eliminationCreates/maintains documentation on Ticketing toolLocal network support and/or assists centralized Network team