Oroville Hospital
H.I.S. Help Desk Tech.
Oroville Hospital, Oroville, California, United States, 95965
Job #:
10294
Job Category:
Hospital Information System
Job Type:
Per Diem
Shift Type:
Variable
Facility:
Department:
Hospital Information Services
Pay Range:
$25.83/hr. - $34.71/hr.
Open Date:
04.08.24
Close Date:
Qualifications:
High school graduate or equivalentValid drivers licenseJob Details:Start Date:
Open Until Filled.
Qualifications:High school graduate or equivalentValid drivers licenseWorking knowledge and experience of fundamental operations of relevant software, hardware and other equipmentWorking knowledge of Windows operating system environmentsHas strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmailKnowledge and experience of customer service practicesRelated experience and training in troubleshooting and providing help desk supportCompetenciesOral and written communication skillsLearning skillsCustomer service orientationProblem analysisProblem-solvingAdaptabilityTeam interactionAttention to detailManages time well and has the ability to handle multiple tasksStay current with system information, changes and updatesDuties &Responsibilities:
Job Summary
Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. Systems supported: AS 400 Mainframe System, VMWARE, PCs, Laptops, BYOD, printer, faxes, copiers, scanners, audio and video equipment in conference rooms etc.Help Desk Technicians handle Tier 1 help desk escalations and respond to requests for technical assistance in person, via phone, and electronically regarding desktops, laptops, Wyse laptops, MS Windows operating systems, and software and hardware issues. Process accurate and timely data in computer systems as scheduled. Separates and delivers multi-part reports. Maintains accurate file retention, control logs. Monitors various systems for any unusual problems, monitors functions of data communication lines. Provide user support and customer service on company-supported computer applications and platforms.
DutiesPerforms daily, weekly, monthly and yearly operations of various computer systemsExecute, monitor and complete routine tests on requested programsSupport all software on computer systems and reconcile any problems which may ariseOperate data entry programsPerform routine maintenance on printers and scannersPrint, separate, distribute and electronically post reportsOrders forms and suppliesMaintains current back-up of all software systemsPerform system recovery procedures and scheduled maintenance and repair functionsRespond to requests for technical assistance in person, via phone, or electronicallyResearch questions using available information resourcesFollow standard help desk proceduresLog all help desk interactionsIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsInform management of recurring problemsCover other help desk positions as neededOther Info:
Lifting Requirements:
Lifting generally not more than 50 Ibs. maximum and frequently lifting and/or carrying of objects weighing up to 25 Ibs. Positions requires a combination of sitting, standing, walking, stoopiing and bending.
Job Posted:
04/08/2024
10294
Job Category:
Hospital Information System
Job Type:
Per Diem
Shift Type:
Variable
Facility:
Department:
Hospital Information Services
Pay Range:
$25.83/hr. - $34.71/hr.
Open Date:
04.08.24
Close Date:
Qualifications:
High school graduate or equivalentValid drivers licenseJob Details:Start Date:
Open Until Filled.
Qualifications:High school graduate or equivalentValid drivers licenseWorking knowledge and experience of fundamental operations of relevant software, hardware and other equipmentWorking knowledge of Windows operating system environmentsHas strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmailKnowledge and experience of customer service practicesRelated experience and training in troubleshooting and providing help desk supportCompetenciesOral and written communication skillsLearning skillsCustomer service orientationProblem analysisProblem-solvingAdaptabilityTeam interactionAttention to detailManages time well and has the ability to handle multiple tasksStay current with system information, changes and updatesDuties &Responsibilities:
Job Summary
Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. Systems supported: AS 400 Mainframe System, VMWARE, PCs, Laptops, BYOD, printer, faxes, copiers, scanners, audio and video equipment in conference rooms etc.Help Desk Technicians handle Tier 1 help desk escalations and respond to requests for technical assistance in person, via phone, and electronically regarding desktops, laptops, Wyse laptops, MS Windows operating systems, and software and hardware issues. Process accurate and timely data in computer systems as scheduled. Separates and delivers multi-part reports. Maintains accurate file retention, control logs. Monitors various systems for any unusual problems, monitors functions of data communication lines. Provide user support and customer service on company-supported computer applications and platforms.
DutiesPerforms daily, weekly, monthly and yearly operations of various computer systemsExecute, monitor and complete routine tests on requested programsSupport all software on computer systems and reconcile any problems which may ariseOperate data entry programsPerform routine maintenance on printers and scannersPrint, separate, distribute and electronically post reportsOrders forms and suppliesMaintains current back-up of all software systemsPerform system recovery procedures and scheduled maintenance and repair functionsRespond to requests for technical assistance in person, via phone, or electronicallyResearch questions using available information resourcesFollow standard help desk proceduresLog all help desk interactionsIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsInform management of recurring problemsCover other help desk positions as neededOther Info:
Lifting Requirements:
Lifting generally not more than 50 Ibs. maximum and frequently lifting and/or carrying of objects weighing up to 25 Ibs. Positions requires a combination of sitting, standing, walking, stoopiing and bending.
Job Posted:
04/08/2024