Merge IT LLC
IT Support Engineer - Raritan, NJ
Merge IT LLC, Raritan, New Jersey, us, 08869
Our enterprise-level client is seeking to add one IT Support Engineer to an existing team in Raritan, NJ. Please see below for full details:
Job Notes:-6+ month contract / extensions likely with good performance-ASAP start date-Onsite in Raritan, NJ-Drug & Background required.-Pay Rate = $20-23 w2 per hour depending on experience.
Job Duties:• Once built PC is handed over, to wrap, pack and ship asset via respective channel in country and update paperwork/tickets for tracking purposes• Update daily Tracking details in the ticketing system.• Handling HW return & system updates (AMDB) and closing tickets.• Receive PC from end user, unpack, place is disposal hold area, update AMDB, wipe machine after 1 week, file disposal request with Ingram.• Setup PC on network for Imaging - Requested by L2 team.• Based on distributed demand from AM team, person will be placing orders for respective site and/or whole country• Inclusive of managing peripherals inventories and ordering [bags, KB/Mice, headsets, etc.]• Main contact point for receiving the equipment and/or ensuring if equipment is received in different location to help our Procurement& AM team to follow up on confirmation.• Equipment asset reporting to AM & Procurement to upload equipment into AMDB and to close the orders.• Taking over for ASO responsibilities for asset scanning and resolving discrepancies after stock comparison• Manage and maintain prebuild inventory on all new and used assets within thresholds.• Maintain Hardware break fix inventory and manage service calls with vendors.• Providing asset records to AM disposal team for pick up arrangements.• Acting as a focal point for IM pick up scheduling (time & date of arrival on site)• Decomm Equipment Hand off to IM representative• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.• Updates and closes all trouble tickets and service requests on a timely basis including knowledge article and labor hour input for billing and management.• Knowledge and understanding of Windows desktop operating systems.• Responsible for partnering with the business units supported to understand the business impact of support issues.• Acts as a technical liaison with IT partners for systems support and implementation and provides an effective interface.• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems.• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware.
Why Choose Merge IT?We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:-6+ month contract / extensions likely with good performance-ASAP start date-Onsite in Raritan, NJ-Drug & Background required.-Pay Rate = $20-23 w2 per hour depending on experience.
Job Duties:• Once built PC is handed over, to wrap, pack and ship asset via respective channel in country and update paperwork/tickets for tracking purposes• Update daily Tracking details in the ticketing system.• Handling HW return & system updates (AMDB) and closing tickets.• Receive PC from end user, unpack, place is disposal hold area, update AMDB, wipe machine after 1 week, file disposal request with Ingram.• Setup PC on network for Imaging - Requested by L2 team.• Based on distributed demand from AM team, person will be placing orders for respective site and/or whole country• Inclusive of managing peripherals inventories and ordering [bags, KB/Mice, headsets, etc.]• Main contact point for receiving the equipment and/or ensuring if equipment is received in different location to help our Procurement& AM team to follow up on confirmation.• Equipment asset reporting to AM & Procurement to upload equipment into AMDB and to close the orders.• Taking over for ASO responsibilities for asset scanning and resolving discrepancies after stock comparison• Manage and maintain prebuild inventory on all new and used assets within thresholds.• Maintain Hardware break fix inventory and manage service calls with vendors.• Providing asset records to AM disposal team for pick up arrangements.• Acting as a focal point for IM pick up scheduling (time & date of arrival on site)• Decomm Equipment Hand off to IM representative• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.• Updates and closes all trouble tickets and service requests on a timely basis including knowledge article and labor hour input for billing and management.• Knowledge and understanding of Windows desktop operating systems.• Responsible for partnering with the business units supported to understand the business impact of support issues.• Acts as a technical liaison with IT partners for systems support and implementation and provides an effective interface.• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems.• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware.
Why Choose Merge IT?We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.