Ensono
Technical Advisor - Storage
Ensono, Downers Grove, Illinois, United States, 60516
Worker Type:Employee
The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:• Managing client communication• Conducting proactive and reactive problem management• Reducing the number of repeat issues through root cause analysis• Building strong client relationships by becoming a point of contact for clients• Working with internal departments to mitigate client concernsKey Responsibilities
Partners with the Technical Delivery Manager and other Technical Leader to identify and capture database operational risks, insights, and improvements.Assists in the development and execution of improvement plans.Partners with Solution Architects to review and validate a solution's feasibility; also makes solution recommendations.Enhance Change Order Execution for Run teamsCoordinate and Communicate Virtualization Technology roadmaps to the client stakeholdersCoordinate and communicate RCA to client stakeholdersInterface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.Travel requirements based on client and Ensono needs.Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams.Skills
Proficiency in interacting with vendors.Excellent understanding of OS and compute technologiesStrong troubleshooting skillset.Knowledge with scripting tools like powersheel, Javascript, Bash, Perl, Python, etc.Strong Knowledge of various platforms (Mainframe, Distributed Systems, IBMi) OS platforms: Unix, Linux, Hpux, Windows, Solaris, AIX.Strong working knowledge of tools, Ansible, Chef, Salt, Shavlik, RHEL SatelliteStrong working knowledge of App Dynamics toolset or New Relic a plus.Must have excellent communication skills since working directly with the client is a significant requirement of this position.Deep understanding of HW and SW infrastructure.Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.Exceptional interpersonal, verbal and written communication skillsCustomer Service skills at management levelExperience establishing and documenting processes and proceduresStrong collaboration and teamwork skillsUnderstand a large-scale 24x7 production environmentStrong problem solving and analytical skills with knowledge of problem analysisMust be self-motivated and able to manage multiple projects simultaneously.ITIL certification desirableWillingness to take ownership of issues and progress to resolutionAbility to host meetings and conference calls.Experience
Minimum of 10 years of experience within a highly complex environmentTechnical knowledge across multiple OS and other relevant technology platformsKnowledge of DR planning and executionExperience with client facing and Service Delivery communication acumen.Experience with on-boarding new clients in a managed serviceExperience of working within a managed services environment is advantageous.College degree preferred
QUALIFICATIONS
Desired candidates will have a degree and/or equivalent experience.
Primary Location City/State:Downers Grove, IL - Finley, Illinois
Additional Locations (if applicable):Homebased - Downers Grove, IL - Finley
Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.
The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:• Managing client communication• Conducting proactive and reactive problem management• Reducing the number of repeat issues through root cause analysis• Building strong client relationships by becoming a point of contact for clients• Working with internal departments to mitigate client concernsKey Responsibilities
Partners with the Technical Delivery Manager and other Technical Leader to identify and capture database operational risks, insights, and improvements.Assists in the development and execution of improvement plans.Partners with Solution Architects to review and validate a solution's feasibility; also makes solution recommendations.Enhance Change Order Execution for Run teamsCoordinate and Communicate Virtualization Technology roadmaps to the client stakeholdersCoordinate and communicate RCA to client stakeholdersInterface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.Travel requirements based on client and Ensono needs.Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams.Skills
Proficiency in interacting with vendors.Excellent understanding of OS and compute technologiesStrong troubleshooting skillset.Knowledge with scripting tools like powersheel, Javascript, Bash, Perl, Python, etc.Strong Knowledge of various platforms (Mainframe, Distributed Systems, IBMi) OS platforms: Unix, Linux, Hpux, Windows, Solaris, AIX.Strong working knowledge of tools, Ansible, Chef, Salt, Shavlik, RHEL SatelliteStrong working knowledge of App Dynamics toolset or New Relic a plus.Must have excellent communication skills since working directly with the client is a significant requirement of this position.Deep understanding of HW and SW infrastructure.Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.Exceptional interpersonal, verbal and written communication skillsCustomer Service skills at management levelExperience establishing and documenting processes and proceduresStrong collaboration and teamwork skillsUnderstand a large-scale 24x7 production environmentStrong problem solving and analytical skills with knowledge of problem analysisMust be self-motivated and able to manage multiple projects simultaneously.ITIL certification desirableWillingness to take ownership of issues and progress to resolutionAbility to host meetings and conference calls.Experience
Minimum of 10 years of experience within a highly complex environmentTechnical knowledge across multiple OS and other relevant technology platformsKnowledge of DR planning and executionExperience with client facing and Service Delivery communication acumen.Experience with on-boarding new clients in a managed serviceExperience of working within a managed services environment is advantageous.College degree preferred
QUALIFICATIONS
Desired candidates will have a degree and/or equivalent experience.
Primary Location City/State:Downers Grove, IL - Finley, Illinois
Additional Locations (if applicable):Homebased - Downers Grove, IL - Finley
Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.