Ampcus
Service Now Technical Lead
Ampcus, Washington, District of Columbia, us, 20022
Responsibilities:
The position's essential duties include the following:Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow systemCollaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changesSupports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support USAC requirementsDesigns, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow systemCreates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNowProvides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessaryEvaluates and reports on new ServiceNow technologies and makes recommendations solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized servicesMaintains technical expertise, relevant industry standards, and best practices in ServiceNowCreates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of eachDevelops the application including configuration, report and dashboard development, and data migration, where applicableLoads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and TableauCarries out unit-testing and defect resolutionObtains and analyzes business requirements and document technical solutionsAttends Scrum meetings and keeps PM and team apprised of statusOther duties as assigned
LENGTH OF EXPERIENCEThe minimum amount of total "on-the-job" experience required is seven (7+) years, for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.
CERTIFICATIONS (REQUIRED)ServiceNow Certified System Administrator certification required (admin or higher)
CERTIFICATIONS (PREFERRED)ServiceNow CIS - IT Service Management certification preferredServiceNow CIS - Project Portfolio Management certification preferredServiceNow CIS - Software Asset Management certification preferredServiceNow CAS - Performance Analytics certification preferred
EDUCATIONBachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.
The position's essential duties include the following:Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow systemCollaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changesSupports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support USAC requirementsDesigns, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow systemCreates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNowProvides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessaryEvaluates and reports on new ServiceNow technologies and makes recommendations solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized servicesMaintains technical expertise, relevant industry standards, and best practices in ServiceNowCreates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of eachDevelops the application including configuration, report and dashboard development, and data migration, where applicableLoads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and TableauCarries out unit-testing and defect resolutionObtains and analyzes business requirements and document technical solutionsAttends Scrum meetings and keeps PM and team apprised of statusOther duties as assigned
LENGTH OF EXPERIENCEThe minimum amount of total "on-the-job" experience required is seven (7+) years, for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.
CERTIFICATIONS (REQUIRED)ServiceNow Certified System Administrator certification required (admin or higher)
CERTIFICATIONS (PREFERRED)ServiceNow CIS - IT Service Management certification preferredServiceNow CIS - Project Portfolio Management certification preferredServiceNow CIS - Software Asset Management certification preferredServiceNow CAS - Performance Analytics certification preferred
EDUCATIONBachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.