C4 Technical Services
Genesys Cloud Engineer - Remote
C4 Technical Services, Eagan, Minnesota, United States,
Genesys engineerRemote
DescriptionSummary: The main function of a Systems Engineer is to perform a wide variety of installation, configuration and upgrading of servers and related hardware and software in a LAN, WAN and stand-alone environment, providing investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.
Job Responsibilities:Complete configuration, installation and support of equipment to the specifications of the business Maintain software applications and operating systems through regular maintenance Maintain configuration and support documentation Manage assigned projects and program components to deliver services in accordance with established objectives Supervise the administration of systems and servers to ensure availability of services to authorized users Maintain multi-site network operations, software applications, operating systems through regular maintenance Troubleshoot malfunctions of hardware, software applications and security systems to resolve operational issues and restore services
Qualifications:Bachelor's degree in a technical field such as computer science, computer engineering or related field required 8-10 years experience required Broad knowledge of IT Systems engineering Experience with system capacity and planning, as well as functional configuration and audit Experience with system planning and capacity tools and analyses looking for an experienced Genesys engineer, from Admin functions to day to day operations of the environment.
• Operations in a Genesys Cloud contact center• Call flow creation - table driven designs• Data Tables• Queue configuration• Agent skilling - standard, bullseye, proficiency• Using Amazon Polly and Lex integrations• Familiar with Data Actions• Self-starter, willing to dig in• Team player, broad set of responsibilities on this team• On call support, and after hours activities• Outbound campaigns, Quality, and WFM a plus• Other Amazon integrations a plus - Lambda, DynamoDB• Ability and willingness to learn the AWS CCaaS product/platform
#DICEzquinn@c4techservices.com
DescriptionSummary: The main function of a Systems Engineer is to perform a wide variety of installation, configuration and upgrading of servers and related hardware and software in a LAN, WAN and stand-alone environment, providing investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.
Job Responsibilities:Complete configuration, installation and support of equipment to the specifications of the business Maintain software applications and operating systems through regular maintenance Maintain configuration and support documentation Manage assigned projects and program components to deliver services in accordance with established objectives Supervise the administration of systems and servers to ensure availability of services to authorized users Maintain multi-site network operations, software applications, operating systems through regular maintenance Troubleshoot malfunctions of hardware, software applications and security systems to resolve operational issues and restore services
Qualifications:Bachelor's degree in a technical field such as computer science, computer engineering or related field required 8-10 years experience required Broad knowledge of IT Systems engineering Experience with system capacity and planning, as well as functional configuration and audit Experience with system planning and capacity tools and analyses looking for an experienced Genesys engineer, from Admin functions to day to day operations of the environment.
• Operations in a Genesys Cloud contact center• Call flow creation - table driven designs• Data Tables• Queue configuration• Agent skilling - standard, bullseye, proficiency• Using Amazon Polly and Lex integrations• Familiar with Data Actions• Self-starter, willing to dig in• Team player, broad set of responsibilities on this team• On call support, and after hours activities• Outbound campaigns, Quality, and WFM a plus• Other Amazon integrations a plus - Lambda, DynamoDB• Ability and willingness to learn the AWS CCaaS product/platform
#DICEzquinn@c4techservices.com