First Tek
IT|Delivery Management - Project Manager I
First Tek, Issaquah, Washington, United States, 98027
Job Description: Expectations from this role:Proficiency:Perform end-to-end management of a single project or deliverable based model; by delivering the agreed scope, within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met, enhancing c***omer satisfaction.
Outcomes:1. Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)2. Maintain regular communication with c***omer; addressing needs through empathy with their environment3. Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilisation, minimize waste and deliver projects on time, on budget as per the contract and agreed scope, with a high quality result.4. Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.5. Implement the governance model defined for similar projects6. Track and reports project KPIs and analyze project health7. Effective implementation of software delivery methodologies to improve project KPIs8. Adopt and build software engineering best practices which can be leveraged by other teamsTypical performance measures:1. Sprint velocity/team productivity2. Planned schedule vs actual3. Planned effort vs actual4. Planned cost vs actual5. Retention6. Requirement stability and effectiveness of scope change management7. Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)8. Risk management index9. Adoption of reusable components and artefacts10. C***omer satisfactionPerformance Areas:Scope Management1. Conduct requirements analysis, requirements elicitation, scope control and prioritization based on c***omer needs and scope change management2. Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts3. Partner with the c***omer to define their requirements; elicit requirements from solution envisioning workshop4. Conduct impact analysis of any scope changes across phases and negotiate with the c***omer for scope prioritization
Estimation and Resource Planning1. Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, with assumptions, scope and boundaries defined2. Review and validate estimates across service lines3. Conduct resource planning (pyramid, people development) at a project level based on project requirements4. Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading5. Identify the different roles and skills for each role, considering the constraints, pre-requisites and other project specific KPIs
Project/ Schedule ManagementPlan and manage multiple small projects/ modules as defined within ***1. Identify risks and mitigation strategies and implement the same to manage simple, small projects/ modules2. Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan3. Identify options to fast track the schedule and plans to implement the same4. Estimate the work, plan and track the activities closely and report the progress on a regular basis
Risk/Issue management1. Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan2. Identify and closely track the risks in the project and follow escalation path3. Document the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impact
Stakeholder Management1. Identify the internal and external stakeholders on the project2. Define the RACIA chart and communicate the roles/responsibilities to the stakeholders3. Define the communication plan and implement the same
Test and Defect Management1. Support system integration testing (functional / technical)2. Review/mentor team during test execution3. Support defining the test strategy and scenarios4. Understand the business impact of defects5. Prioritize the defects based on their criticality and severity6. Participate in defect triage meetings7. Identify and analyse root cause of defects8. Interpret the results
Software Development Process Tools & Techniques1. Define/adopt the right tooling strategy for the project2. Independently guide the team to develop efficient and high-quality work products3. Meet project goals, ensure process compliance and mentor the team
Governance1. Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes
Domain / Ind***ry Knowledge1. Understand how the proposed solution meets client requirements
Technology Concepts1. Understand c***omer's technology landscape2. Map business requirements to technology requirements3. Set expectations with the c***omer4. Leverage that knowledge in day-to-day work or in upgrading skills of the team
Account Management Processes and Tools1. Work under the guidance of the account manager to drive the account management KPIs relevant for the project2. Collaborate with other projects and enabling functions to deliver value to *** and to the c***omer in terms of ideas, automation, etc
Solution Structuring1. Present the proposed solution to c***omer highlighting the solution benefits2. Understand the end in mind and the relevance of win themes3. Carve out simple solution / POC to build confident in the solution
Self-Development and Organizational initiatives1. Review other project artefacts and assess the health of the sameActively participate in forums like PM forums and share best practices and learnings from own projects2. Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality
Team DevelopmentImplement a framework to assess the skill level of the team and work with the team to define a skill enhancement planNurture the innovation potential within the teamProvide feedback and eEnable the team to perform independently and grow
Skill Examples:1. Impact and Influence1. Identify project risks and define action plans to manage2. Define a project plan by breaking it down into individual project tasks3. Communicate project progress to all relevant parties reporting on topics such as, schedule achievements, quality control, risk avoidance and changes to project specifications4. Delegate tasks and manage team member contributions appropriately5. Assess the project heath using quantitative measures and change the course of action as neededKnowledge Examples:1. Technologies to be implemented within the project2. Structured project management methodologies (e.g. agile techniques)3. Estimation techniques4. Metrics analysis and quantitative management5. Root cause analysis6. People management including goal setting, growth aspects and coachingComments for Suppliers: Project Management,Project Delivery
Outcomes:1. Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)2. Maintain regular communication with c***omer; addressing needs through empathy with their environment3. Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilisation, minimize waste and deliver projects on time, on budget as per the contract and agreed scope, with a high quality result.4. Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.5. Implement the governance model defined for similar projects6. Track and reports project KPIs and analyze project health7. Effective implementation of software delivery methodologies to improve project KPIs8. Adopt and build software engineering best practices which can be leveraged by other teamsTypical performance measures:1. Sprint velocity/team productivity2. Planned schedule vs actual3. Planned effort vs actual4. Planned cost vs actual5. Retention6. Requirement stability and effectiveness of scope change management7. Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)8. Risk management index9. Adoption of reusable components and artefacts10. C***omer satisfactionPerformance Areas:Scope Management1. Conduct requirements analysis, requirements elicitation, scope control and prioritization based on c***omer needs and scope change management2. Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts3. Partner with the c***omer to define their requirements; elicit requirements from solution envisioning workshop4. Conduct impact analysis of any scope changes across phases and negotiate with the c***omer for scope prioritization
Estimation and Resource Planning1. Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, with assumptions, scope and boundaries defined2. Review and validate estimates across service lines3. Conduct resource planning (pyramid, people development) at a project level based on project requirements4. Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading5. Identify the different roles and skills for each role, considering the constraints, pre-requisites and other project specific KPIs
Project/ Schedule ManagementPlan and manage multiple small projects/ modules as defined within ***1. Identify risks and mitigation strategies and implement the same to manage simple, small projects/ modules2. Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan3. Identify options to fast track the schedule and plans to implement the same4. Estimate the work, plan and track the activities closely and report the progress on a regular basis
Risk/Issue management1. Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan2. Identify and closely track the risks in the project and follow escalation path3. Document the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impact
Stakeholder Management1. Identify the internal and external stakeholders on the project2. Define the RACIA chart and communicate the roles/responsibilities to the stakeholders3. Define the communication plan and implement the same
Test and Defect Management1. Support system integration testing (functional / technical)2. Review/mentor team during test execution3. Support defining the test strategy and scenarios4. Understand the business impact of defects5. Prioritize the defects based on their criticality and severity6. Participate in defect triage meetings7. Identify and analyse root cause of defects8. Interpret the results
Software Development Process Tools & Techniques1. Define/adopt the right tooling strategy for the project2. Independently guide the team to develop efficient and high-quality work products3. Meet project goals, ensure process compliance and mentor the team
Governance1. Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes
Domain / Ind***ry Knowledge1. Understand how the proposed solution meets client requirements
Technology Concepts1. Understand c***omer's technology landscape2. Map business requirements to technology requirements3. Set expectations with the c***omer4. Leverage that knowledge in day-to-day work or in upgrading skills of the team
Account Management Processes and Tools1. Work under the guidance of the account manager to drive the account management KPIs relevant for the project2. Collaborate with other projects and enabling functions to deliver value to *** and to the c***omer in terms of ideas, automation, etc
Solution Structuring1. Present the proposed solution to c***omer highlighting the solution benefits2. Understand the end in mind and the relevance of win themes3. Carve out simple solution / POC to build confident in the solution
Self-Development and Organizational initiatives1. Review other project artefacts and assess the health of the sameActively participate in forums like PM forums and share best practices and learnings from own projects2. Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality
Team DevelopmentImplement a framework to assess the skill level of the team and work with the team to define a skill enhancement planNurture the innovation potential within the teamProvide feedback and eEnable the team to perform independently and grow
Skill Examples:1. Impact and Influence1. Identify project risks and define action plans to manage2. Define a project plan by breaking it down into individual project tasks3. Communicate project progress to all relevant parties reporting on topics such as, schedule achievements, quality control, risk avoidance and changes to project specifications4. Delegate tasks and manage team member contributions appropriately5. Assess the project heath using quantitative measures and change the course of action as neededKnowledge Examples:1. Technologies to be implemented within the project2. Structured project management methodologies (e.g. agile techniques)3. Estimation techniques4. Metrics analysis and quantitative management5. Root cause analysis6. People management including goal setting, growth aspects and coachingComments for Suppliers: Project Management,Project Delivery