Atomic Data
NOC Technician I
Atomic Data, Minneapolis, Minnesota, United States, 55400
NOC Technician IDepartment:
Network & Security Operations CenterReports to:
Network Operations Center ManagerDepartment Growth Path:
NOC Technician IIJob Summary
Under the general direction of the NOC Manager and Lead, the NOC Technician I is responsible for monitoring critical network elements and engaging in proactive system monitoring for Atomic Data and customer infrastructure. A network operations technician works regularly with customers and must be able to troubleshoot all problems that may arise across Cisco, Linux, and Windows servers. An individual in this position is responsible for resolving tickets received concerning the following: remote access (VPN) connectivity, network connectivity issues, printer issues, internet use and setting, network/email/ telephony password resets, server monitoring, and system backup. In some instances, the NOC Technician will alert triage, resolve client requests, and escalate tickets to higher level resources. This position is an interactive position and has a requirement to be in the office with other staff during the assigned shift.Essential Functions
Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problemsAssist in management of the emergency process for support requests requiring escalationCreate and maintain tickets with service providers and internal teams to drive incidents to resolutionNotify clients of progress and resolution using documentation of network support activitiesDeliver quality, reliable support to all customers both internally and externallyCreate or update technical documentation or user instructionEnforce and abide by building policies and access card securityPerform routine physical security walkthroughs and data center maintenance checklistConsult with telecom and ISP vendors to resolve issuesAttend to obligations and support other company initiatives as directedComplete daily and weekly reports as assignedMeet performance standards including attendance and punctualityQualifications
Proficiency with Network Operations support in a professional environmentMinimum education in associate degree in Networking and Systems Administration or equivalent work experienceCommunicate effectively with technical staff and end usersPossess strong problem solving, time management, and ability to excel in a dynamic work environment.Willingness to work flexible schedules and support a 24X7 operationAbility to multi-task, organize, and document multiple tickets/tasks simultaneously
Network & Security Operations CenterReports to:
Network Operations Center ManagerDepartment Growth Path:
NOC Technician IIJob Summary
Under the general direction of the NOC Manager and Lead, the NOC Technician I is responsible for monitoring critical network elements and engaging in proactive system monitoring for Atomic Data and customer infrastructure. A network operations technician works regularly with customers and must be able to troubleshoot all problems that may arise across Cisco, Linux, and Windows servers. An individual in this position is responsible for resolving tickets received concerning the following: remote access (VPN) connectivity, network connectivity issues, printer issues, internet use and setting, network/email/ telephony password resets, server monitoring, and system backup. In some instances, the NOC Technician will alert triage, resolve client requests, and escalate tickets to higher level resources. This position is an interactive position and has a requirement to be in the office with other staff during the assigned shift.Essential Functions
Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problemsAssist in management of the emergency process for support requests requiring escalationCreate and maintain tickets with service providers and internal teams to drive incidents to resolutionNotify clients of progress and resolution using documentation of network support activitiesDeliver quality, reliable support to all customers both internally and externallyCreate or update technical documentation or user instructionEnforce and abide by building policies and access card securityPerform routine physical security walkthroughs and data center maintenance checklistConsult with telecom and ISP vendors to resolve issuesAttend to obligations and support other company initiatives as directedComplete daily and weekly reports as assignedMeet performance standards including attendance and punctualityQualifications
Proficiency with Network Operations support in a professional environmentMinimum education in associate degree in Networking and Systems Administration or equivalent work experienceCommunicate effectively with technical staff and end usersPossess strong problem solving, time management, and ability to excel in a dynamic work environment.Willingness to work flexible schedules and support a 24X7 operationAbility to multi-task, organize, and document multiple tickets/tasks simultaneously