Saxon Global
Senior Engineer - SCCM
Saxon Global, San Francisco, California, United States, 94199
Sephora is looking for a Senior Systems Engineer on their Client Engineering team.
The ideal candidate will be comfortable thriving in ambiguity and have the flexibility to succeed in a fast-paced, changing environment. This role will be managing a wide range of devices and operating systems, including Windows, Mac, iOS, Linux. In addition, the engineer will collaborate with other technical teams to triage support tickets and serve as a service desk request escalation point.
The role requires knowledge of standard IT best practices, policies, and procedures, which include, but are not limited to IT security, computer operations, and change management. The ideal candidate will hold themselves and others to a high bar on providing the first-class service. A technical mindset, and the willingness and ability to explain technical concepts to those who are less technical is essential to this role.
Requirements:
5-10 years of experienceSCCM Current Branch experience (2-5 years)Cloud Application Management/ConfigurationProven ability to document processExperience working with L1/L2 teamsTechnical Training, degree, or Industry CertificationsExperience in Retail Services technical support a plusTechnical Requirements
Requirements:
Operating Systems:
Windows 10/11MacOSLinux (Plus)Understand deployment methodologies for the above Operating Systems
SCCM CB Management
Proven experience managing patchingBuilding applications/packages for deploymentsUnderstanding of Co-Management (Intune)Operating System Deployment (OSD)Microsoft Office Deployment and updating best practices
Active Directory
Azure ADOn-Prem Active Directory experienceGroup Policy
Must understand the best practices around building and maintaining GPO in both a corporate and retail environment.
Management of Client Systems
Endpoint Management experience
Microsoft Endpoint ManagerWorkspace One
Software Deployments ToolsTechnologies currently used:
System Center Configuration Manager Current BranchWorkspace OneAirWatch
Scripting experience
PowerShellREST/API (must understand concept of using this methodology)
Documentation of process
ITIL Training or Knowledge.Proven ability to troubleshoot issues to resolution, and able to provide root cause documentation.This includes developing new process and documentation to be used by L1/L2 teamsExcellent written documentation skills (proficiency in English, good grammatical skills) and experience producing user-facing as well as IT documentation
Required Skills : Candidates can be remote but be able to work PST hours Requirements: • 5-10 years of experience • SCCM Current Branch experience (2-5 years) • Cloud Application Management/Configuration • Proven ability to document process • Experience working with L1/L2 teams • Technical Training, degree, or Industry Certifications • Experience in Retail Services technical support a plus Requirements: • Operating Systems: o Windows 10/11 o MacOS o Linux (Plus) o Understand deployment methodologies for the above Operating Systems • SCCM CB Management o Proven experience managing patching o Building applications/packages for deployments o Understanding of Co-Management (Intune) o Operating System Deployment (OSD) o Microsoft Office Deployment and updating best practices • Active Directory o Azure AD o On-Prem Active Directory experience o Group Policy ? Must understand the best practices around building and maintaining GPO in both a corporate and retail environment.Basic Qualification :Additional Skills :Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :YesExclusive to Apex :NoFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Development/EngineeringMaster Job Title :Eng: Systems EngineerBranch Code :San Francisco
The ideal candidate will be comfortable thriving in ambiguity and have the flexibility to succeed in a fast-paced, changing environment. This role will be managing a wide range of devices and operating systems, including Windows, Mac, iOS, Linux. In addition, the engineer will collaborate with other technical teams to triage support tickets and serve as a service desk request escalation point.
The role requires knowledge of standard IT best practices, policies, and procedures, which include, but are not limited to IT security, computer operations, and change management. The ideal candidate will hold themselves and others to a high bar on providing the first-class service. A technical mindset, and the willingness and ability to explain technical concepts to those who are less technical is essential to this role.
Requirements:
5-10 years of experienceSCCM Current Branch experience (2-5 years)Cloud Application Management/ConfigurationProven ability to document processExperience working with L1/L2 teamsTechnical Training, degree, or Industry CertificationsExperience in Retail Services technical support a plusTechnical Requirements
Requirements:
Operating Systems:
Windows 10/11MacOSLinux (Plus)Understand deployment methodologies for the above Operating Systems
SCCM CB Management
Proven experience managing patchingBuilding applications/packages for deploymentsUnderstanding of Co-Management (Intune)Operating System Deployment (OSD)Microsoft Office Deployment and updating best practices
Active Directory
Azure ADOn-Prem Active Directory experienceGroup Policy
Must understand the best practices around building and maintaining GPO in both a corporate and retail environment.
Management of Client Systems
Endpoint Management experience
Microsoft Endpoint ManagerWorkspace One
Software Deployments ToolsTechnologies currently used:
System Center Configuration Manager Current BranchWorkspace OneAirWatch
Scripting experience
PowerShellREST/API (must understand concept of using this methodology)
Documentation of process
ITIL Training or Knowledge.Proven ability to troubleshoot issues to resolution, and able to provide root cause documentation.This includes developing new process and documentation to be used by L1/L2 teamsExcellent written documentation skills (proficiency in English, good grammatical skills) and experience producing user-facing as well as IT documentation
Required Skills : Candidates can be remote but be able to work PST hours Requirements: • 5-10 years of experience • SCCM Current Branch experience (2-5 years) • Cloud Application Management/Configuration • Proven ability to document process • Experience working with L1/L2 teams • Technical Training, degree, or Industry Certifications • Experience in Retail Services technical support a plus Requirements: • Operating Systems: o Windows 10/11 o MacOS o Linux (Plus) o Understand deployment methodologies for the above Operating Systems • SCCM CB Management o Proven experience managing patching o Building applications/packages for deployments o Understanding of Co-Management (Intune) o Operating System Deployment (OSD) o Microsoft Office Deployment and updating best practices • Active Directory o Azure AD o On-Prem Active Directory experience o Group Policy ? Must understand the best practices around building and maintaining GPO in both a corporate and retail environment.Basic Qualification :Additional Skills :Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :YesExclusive to Apex :NoFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Development/EngineeringMaster Job Title :Eng: Systems EngineerBranch Code :San Francisco