Diverse Lynx
Desktop Support
Diverse Lynx, Alpharetta, Georgia, United States, 30239
Position: Desktop SupportLocation: Alpharetta, GaType: Fulltime
Job DescriptionCompetencies:
Windows Virtual Desktop, Desktop Management - Infrastructure Services (IS)Essential Skills:
Extensive knowledge of Windows Operating System Internals and Microsoft based applications and technologiesExperience with Assistive Technology Software and Hardware Products such as JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil, and Assistive Hardware SolutionsDeep technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, Client) within the enterpriseDeep technical understanding of Web Browser TechnologiesExperience managing system and user configuration across large, distributed environmentsStrong troubleshooting mindset (i.e. parsing event log, Sysinternals tools, analyzing memory dumps)Strong scripting knowledge (PowerShell is a priorityadditionally Batch, WMI, VBScript, etc.)Software Integration, Packaging, Distribution and Patch Management using MSI, SCCMAbility to write technical and operational management documentation (system design and engineering documents, operational run books)Experience with virtualization technologies (i.e. VMware, XenServer, Citrix) is a plusExperience in monitoring tools for Network and Workstations, including but not limited to SevOne, Perfmon, SysTrack, Splunk is a plusStrong verbal and written communication skillsDesirable Skills:
Windows Desktop General Engineering? Experience with Assistive Technology Software and Hardware Products (Screen Readers, Screen Magnification, Speech Recognition)Liaison with Vendors to Manage Product Lifecycles and resolve escalated application issues related to Assistive Technology ProductsCreate automation scripts (using PowerShell, VBScript, etc.)Evaluate Desktop Products and Tools and provide solutions to support integration initiativesCreation of test case scenarios based on environmental considerations (Supported hardware models, Application profiles)Creation and maintenance of Application Support
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job DescriptionCompetencies:
Windows Virtual Desktop, Desktop Management - Infrastructure Services (IS)Essential Skills:
Extensive knowledge of Windows Operating System Internals and Microsoft based applications and technologiesExperience with Assistive Technology Software and Hardware Products such as JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil, and Assistive Hardware SolutionsDeep technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, Client) within the enterpriseDeep technical understanding of Web Browser TechnologiesExperience managing system and user configuration across large, distributed environmentsStrong troubleshooting mindset (i.e. parsing event log, Sysinternals tools, analyzing memory dumps)Strong scripting knowledge (PowerShell is a priorityadditionally Batch, WMI, VBScript, etc.)Software Integration, Packaging, Distribution and Patch Management using MSI, SCCMAbility to write technical and operational management documentation (system design and engineering documents, operational run books)Experience with virtualization technologies (i.e. VMware, XenServer, Citrix) is a plusExperience in monitoring tools for Network and Workstations, including but not limited to SevOne, Perfmon, SysTrack, Splunk is a plusStrong verbal and written communication skillsDesirable Skills:
Windows Desktop General Engineering? Experience with Assistive Technology Software and Hardware Products (Screen Readers, Screen Magnification, Speech Recognition)Liaison with Vendors to Manage Product Lifecycles and resolve escalated application issues related to Assistive Technology ProductsCreate automation scripts (using PowerShell, VBScript, etc.)Evaluate Desktop Products and Tools and provide solutions to support integration initiativesCreation of test case scenarios based on environmental considerations (Supported hardware models, Application profiles)Creation and maintenance of Application Support
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.