Customer Service Tech-WA

D.R. Horton, Inc., the largest homebuilder in the U.S.,

was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.

Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc.

is currently looking for an

Customer Service Technician-WA . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

Evaluates homeowner repair issues to determine if they are warrantable items

Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

Schedules and manages subcontractors to make designated warranty repairs

Ensure all repairs are completed within compliance standards

Certifies warranty work is completed within contractor obligations

Develop and maintain good rapport with subcontractors and homeowners

Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

Processes charge-back documentation and invoices

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Ability to travel overnight