O&H Danish Bakery
IT HELP DESK
O&H Danish Bakery, Racine, Wisconsin, United States, 53404
Essential Duties and Responsibilities:
Maintain the REVEL Point of Sale solution being used at our retail stores: iPad iOS updates, Revel POS app updates, and credit card swipes.Maintain the Retail Store's VOIP Talk Desk solution: PCs kept current, handsets functioning, training on problem resolution to store staff.Provide application support for Microsoft Office 365 & Google Workspace.Provide technical support (ticketing system, email, phone call etc.) to corporate and remote users investigating software, hardware, fax, phone, and network issues to a workable solution.Maintain a help desk tracking log ensuring timely resolution of problems, documenting solutions to problems, and recommending fundamental changes to prevent recurrences.Provides feedback on problematic trends and patterns in technical support to team lead and/or supervisor.Collaborate with other IT staff or related vendors including network services, software systems and/or application development to restore service and/or identify problems.Maintain a list of hardware assets and associated software usage/subscriptions.Apply and keep current firmware and operating system updates on all deployed IT equipment.Routine inspection and cleaning of IT equipment.Assist the Human Resources Department with new employee on-boarding profiles for email, computer access, and access to other required systems and/or devices.Perform other duties and responsibilities as requested or required.Knowledge and Skills Required:
A high school diploma is required.An associate degree or specialized training in IT field preferred.Minimum of one year of previous IT experience required.Strong customer service skills and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the user without being prompted.Proficient knowledge of printers, desktops, laptops, tablets, and networking equipment.Proficient knowledge of Microsoft Office solutions (Word, Excel, PowerPoint, etc.).Ability to problem solve, learn quickly, and multi-task.Good verbal, written and interpersonal communication skills.Solid organizational skills and the ability to handle multiple projects simultaneously.Proficient with Microsoft Windows 10 and 11.Comptia A+ certification is a plusKnowledge of ITIL is a plus
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls.On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders.Position may also require work in confined spaces. Risk of electrical shock and/or general hazards found in a construction environment are present.
The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a 1st shift, office-based position.Since our facilities are in use 24 hours a day, 7 days per week, some 2nd and 3rd shift work will also be required.The colleague may perform work-related travel to our Racine and Oak Creek stores.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Maintain the REVEL Point of Sale solution being used at our retail stores: iPad iOS updates, Revel POS app updates, and credit card swipes.Maintain the Retail Store's VOIP Talk Desk solution: PCs kept current, handsets functioning, training on problem resolution to store staff.Provide application support for Microsoft Office 365 & Google Workspace.Provide technical support (ticketing system, email, phone call etc.) to corporate and remote users investigating software, hardware, fax, phone, and network issues to a workable solution.Maintain a help desk tracking log ensuring timely resolution of problems, documenting solutions to problems, and recommending fundamental changes to prevent recurrences.Provides feedback on problematic trends and patterns in technical support to team lead and/or supervisor.Collaborate with other IT staff or related vendors including network services, software systems and/or application development to restore service and/or identify problems.Maintain a list of hardware assets and associated software usage/subscriptions.Apply and keep current firmware and operating system updates on all deployed IT equipment.Routine inspection and cleaning of IT equipment.Assist the Human Resources Department with new employee on-boarding profiles for email, computer access, and access to other required systems and/or devices.Perform other duties and responsibilities as requested or required.Knowledge and Skills Required:
A high school diploma is required.An associate degree or specialized training in IT field preferred.Minimum of one year of previous IT experience required.Strong customer service skills and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the user without being prompted.Proficient knowledge of printers, desktops, laptops, tablets, and networking equipment.Proficient knowledge of Microsoft Office solutions (Word, Excel, PowerPoint, etc.).Ability to problem solve, learn quickly, and multi-task.Good verbal, written and interpersonal communication skills.Solid organizational skills and the ability to handle multiple projects simultaneously.Proficient with Microsoft Windows 10 and 11.Comptia A+ certification is a plusKnowledge of ITIL is a plus
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls.On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders.Position may also require work in confined spaces. Risk of electrical shock and/or general hazards found in a construction environment are present.
The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a 1st shift, office-based position.Since our facilities are in use 24 hours a day, 7 days per week, some 2nd and 3rd shift work will also be required.The colleague may perform work-related travel to our Racine and Oak Creek stores.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.