The LaSalle Group
Level 2 Support Technician
The LaSalle Group, Chicago, Illinois, United States, 60290
LaSalle Network is working with an in-home nursing care organization searching for a
Level 2 Support Technician
. This individual will perform contract, performance, relationship and risk management with IT vendors. If you are looking for a new opportunity to learn and grow professionally then this position is for you!
Level 2 Support Technician Responsibilities:
Install and maintain operating environmentsMonitor these operating environments and responding to issues proactivelyRespond effectively and speedily to any problemsMaintain a professional demeanor with clients and colleaguesProvide training and support to level 1 staff and document knowledge base articlesEnsure operating environments stay safe and secureUpdate any software and hardware where necessaryDocument all reported malfunctions and actions taken in response
Level 2 Support Technician Requirements:
Excellent verbal and written communication skillsProficient in Microsoft Office Suite or related softwareExtremely organized with great attention to detailSelf-motivated and works well independently and as part of a teamKnowledge of current networking protocols and standardsHands-on experience in troubleshooting connectivity issuesKnowledge of network technologies and topologies, TCP/IP based routing and switching, firewalls, and IDS/IPSWorking knowledge of cloud environments such as AWS and AzureExtensive experience working in a team-oriented, collaborative environmentTicket or support software (such as ServiceNow)Linux and Windows-based servers, VMWare and associated hardwareOffice 365, SharePoint, Citrix Certifications such as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional - Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA)
If you are interested in this
Level 2 Support Technician
opportunity and feel you match the above criteria, please apply today.
Thank you,
Mike McGlauchlinSenior Project ManagerLaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
Level 2 Support Technician
. This individual will perform contract, performance, relationship and risk management with IT vendors. If you are looking for a new opportunity to learn and grow professionally then this position is for you!
Level 2 Support Technician Responsibilities:
Install and maintain operating environmentsMonitor these operating environments and responding to issues proactivelyRespond effectively and speedily to any problemsMaintain a professional demeanor with clients and colleaguesProvide training and support to level 1 staff and document knowledge base articlesEnsure operating environments stay safe and secureUpdate any software and hardware where necessaryDocument all reported malfunctions and actions taken in response
Level 2 Support Technician Requirements:
Excellent verbal and written communication skillsProficient in Microsoft Office Suite or related softwareExtremely organized with great attention to detailSelf-motivated and works well independently and as part of a teamKnowledge of current networking protocols and standardsHands-on experience in troubleshooting connectivity issuesKnowledge of network technologies and topologies, TCP/IP based routing and switching, firewalls, and IDS/IPSWorking knowledge of cloud environments such as AWS and AzureExtensive experience working in a team-oriented, collaborative environmentTicket or support software (such as ServiceNow)Linux and Windows-based servers, VMWare and associated hardwareOffice 365, SharePoint, Citrix Certifications such as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional - Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA)
If you are interested in this
Level 2 Support Technician
opportunity and feel you match the above criteria, please apply today.
Thank you,
Mike McGlauchlinSenior Project ManagerLaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.