The LaSalle Group
Level 2 IT Support Technician
The LaSalle Group, Naperville, Illinois, United States, 60564
LaSalle Network is currently partnering with a client that specializes in managed IT services and is looking to grow their service desk team. The core services of this client are in the areas of help desk, systems engineering, network engineering and cloud services. We are looking to hire an individual to join their service team.
Level 2 Support Technician Responsibilities:Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in-personProvide level 2 technical supportTroubleshoot software, hardware and mobile device problemsDocument client incidents in a ticket management systemDeploy OS image builds to PC devices and perform post image system configurationInteract with client end-users and co-workers to diagnose and resolve problemsAnalyze, resolve, track, escalate and accurately document various technical problemsSupport feature, functionality and usage of specific applicationsStay current on and adhere to established policies, procedures, documentation and technologies key to long-term successBuild positive relationships with both client and teammates
Level 2 Support Technician Requirements:
Relevant educational degree/certificate or equivalent experience2+ years of hands-on desktop support experience; strong customer service skillsExperience with image deployment methods examples include SCCM, Intune, PXE Boot or AutopilotKnowledge in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)Knowledge in Office365 Exchange Online administrationKnowledge in Microsoft Windows, macOS, Android and iOS Operating SystemsKnowledge of Citrix and VPNKnowledge of Active Directory and user account changesTechnical aptitude with strong PC and mobile device literacy skillsSelf-starter with a desire to learn and that works well in a team environmentStrong written and verbal communication skills; attention to detailAbility to follow, adhere to and offer improvement to documented processes
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today.
Thank you,
Alec BerryProject Manager - Technology ServicesLaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
Level 2 Support Technician Responsibilities:Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in-personProvide level 2 technical supportTroubleshoot software, hardware and mobile device problemsDocument client incidents in a ticket management systemDeploy OS image builds to PC devices and perform post image system configurationInteract with client end-users and co-workers to diagnose and resolve problemsAnalyze, resolve, track, escalate and accurately document various technical problemsSupport feature, functionality and usage of specific applicationsStay current on and adhere to established policies, procedures, documentation and technologies key to long-term successBuild positive relationships with both client and teammates
Level 2 Support Technician Requirements:
Relevant educational degree/certificate or equivalent experience2+ years of hands-on desktop support experience; strong customer service skillsExperience with image deployment methods examples include SCCM, Intune, PXE Boot or AutopilotKnowledge in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)Knowledge in Office365 Exchange Online administrationKnowledge in Microsoft Windows, macOS, Android and iOS Operating SystemsKnowledge of Citrix and VPNKnowledge of Active Directory and user account changesTechnical aptitude with strong PC and mobile device literacy skillsSelf-starter with a desire to learn and that works well in a team environmentStrong written and verbal communication skills; attention to detailAbility to follow, adhere to and offer improvement to documented processes
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today.
Thank you,
Alec BerryProject Manager - Technology ServicesLaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here